FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Account Management functions, focusing on customer retention, renewals, and expansion within B2B SaaS. Proven ability to develop high-performing teams and leverage data for strategic decision-making and growth opportunities.
Highest-signal resume keywords
Account Management LeadershipCustomer Retention StrategiesEnterprise Customer EngagementComplex Renewal NegotiationsData-Driven Decision Making
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementCustomer SuccessB2B SaaSRetention ImprovementExpansion Revenue GenerationForecastingPipeline ManagementPerformance ReportingStrategic Account PlanningUpselling and Cross-Selling
Soft Skills
CoachingChallengingProactive ApproachConfidence in NegotiationsCollaboration
Tools & Technologies
YOOBIC AI-Powered Platform
Industry Keywords
Post-Sales FunctionEnterprise CustomersPricing DiscussionsStakeholder ManagementUK and US Operations
About the role
Key responsibilities & impact- Lead the Account Management function across the UK and US
- Develop a high-performing Account Management team
- Own the Account Management strategy across retention, renewals and expansion
- Lead, coach and challenge Account Managers
- Strengthen renewal discipline and improve customer retention
- Identify whitespace, upsell and cross-sell opportunities
- Develop strategic account plans linking customer objectives, product adoption, renewal strategy and long-term growth
- Support complex renewals, pricing discussions, deal structures and executive-level negotiations
- Improve forecasting, pipeline management and performance reporting
- Partner with Sales, Customer Success, Finance and other teams
- Work with enterprise customers to expand their use of YOOBIC’s AI-powered frontline platform
Requirements
What you’ll need- Significant experience leading Account Management, Customer Success or another commercial post-sales function within B2B SaaS
- Proven track record of improving retention and generating expansion revenue from enterprise customers
- Experience coaching and challenging Account Managers
- Confidence navigating complex renewals, pricing decisions and senior stakeholder conversations
- Ability to use customer health, pipeline and performance data to make decisions and improve forecasts
- Proactive approach to identifying growth opportunities
- Ability to operate effectively across UK and US teams and time zones
- Willingness to travel when required
Benefits
Comp & perks- Hybrid work arrangement in London
- Regular UK and US travel
- Opportunity to lead a global, high-value enterprise customer portfolio
- Leadership role with commercial ownership across retention, renewals and expansion
- Opportunity to work with an AI-powered frontline employee experience platform
- Coaching and team development responsibilities
- Exposure to senior leaders and executive-level customer conversations