Yorktel

Technician

• Provide in-room and remote resolution support for a dedicated client
• Liaise with the Yorktel VNOC, management, customers, and service delivery teams
• Complete Tier 1–3 troubleshooting of non-functional AV equipment
• Set up and support high-level, multi-room events
• Escalate technical issues and conduct break/fix repairs
• Assist with preventative maintenance checks
• Provide basic equipment training to client personnel
• Service and RMA endpoints for maintenance issues and resolution
• Own endpoint success in the designated region, including software updates, firmware upgrades, onboarding, testing, and end-user training
• Participate in root-cause analysis and resolve trouble tickets
• Recommend process and procedure changes
• Gather and manage data in central repository tools
• Communicate customer issue status to project managers, account managers, maintenance implementation managers, engineering, and sales
• Measure customer satisfaction, identify service improvements, deliver solutions, and implement long-term improvement plans
• Perform other duties as assigned

Explore On-Site Technician at Yorktel. Review requirements and application details.

On-Site Technician

• Provide in-room and remote resolution support for managed videoconferencing services
• Liaise with Yorktel VNOC, management, customers, and the service delivery team
• Measure customer satisfaction and identify service improvement opportunities
• Deliver solutions and implement long-term improvement plans for on-site support
• Perform Tier 1–3 troubleshooting of non-functional AV equipment
• Set up and support high-level, multi-room events
• Escalate technical issues and conduct break/fix repairs
• Assist with preventative maintenance checks
• Provide basic equipment training to client personnel
• Service and RMA endpoints for maintenance and resolution
• Own endpoint success in the designated region, including software updates, firmware upgrades, onboarding, testing, and end-user training
• Communicate issue resolution status with project managers, account managers, maintenance implementation managers, engineering, and sales
• Diagnose and resolve end-user issues with urgency
• Participate in root-cause analysis of technical issues
• Update and recommend process and procedure changes
• Gather and manage data in central repository tools
• Perform other duties as assigned