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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Account Management within B2B SaaS, focusing on customer adoption, retention, and tailored technical solutions. Proficient in managing customer portfolios, utilizing data for decision-making, and communicating technical concepts effectively.
Highest-signal resume keywords
Customer Success ManagementB2B SaaS ExperienceAPI IntegrationData AnalysisNative-Level French
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Portfolio ManagementTechnical Solution TailoringAPI Documentation ReadingData Usage AnalysisCRM Tools ProficiencyE-Signature KnowledgeEIDAS Knowledge
Soft Skills
OrganizedProactiveEffective Communication
Tools & Technologies
AI ToolsCRM ToolsCustomer Success Tools
Industry Keywords
B2BCustomer AdoptionCustomer RetentionTechnical ContactUpsell Opportunities
About the role
Key responsibilities & impact- Own the low-touch customer portfolio
- Drive customer adoption, value, and retention
- Act as the main technical contact for customers
- Understand customers' users, technology stacks, business practices, and operating environments
- Tailor technical solutions to customers
- Work with Account Managers and share accountability for portfolio growth, retention, and satisfaction
- Use product usage data to identify customers at risk or ready to grow
- Apply and improve the low-touch playbook
- Identify upsell and expansion opportunities for Sales
- Share technical feedback and recurring issues with Product and Support
- Collaborate with Support, Presales, Sales, Product, and Account Managers
Requirements
What you’ll need- Experience in Customer Success or Account Management in B2B SaaS
- Experience managing a customer portfolio
- Comfortable with APIs and technical integrations
- Ability to read API documentation and guide a customer's developer through an integration
- Experience using data and CRM or CS tools to prioritize work
- Experience running actions that reach many customers at once and evaluating their effectiveness
- Daily use of AI tools
- Ability to explain technical topics simply, in writing and by phone
- Organized and proactive
- Native-level French
- Fluent English
- Spanish is a plus
- Knowledge of e-signature or eIDAS is a plus
- Willingness to work from one of the company's offices 3 to 4 days a week
Benefits
Comp & perks- €5,000 to €6,000 variable compensation
- BSPCE
- Meal vouchers (Swile): €10.50/day, 50% covered by Youtrust
- Health insurance (Alan): 50% covered by Youtrust
- Life & disability insurance: 100% employer-covered
- Wellbeing: Axomove (4 physio sessions) and Moka.care (6 therapy/coaching sessions)
- 50% reimbursement for public transport for hybrid workers
- Leeto: Access to numerous employee discounts
- 10 RTT days/year
- Menstrual leave
- Parenthood benefits
- Seniority days
- 1 volunteering day/year
- Learning & development budget