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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in fraud detection and prevention, with strong analytical skills to investigate and resolve complex transaction disputes while ensuring customer satisfaction and compliance.
Highest-signal resume keywords
Fraud DetectionAnalytical ThinkingProblem-SolvingCustomer Experience ManagementCompliance Duties
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fraud Monitoring System (FMS)Transaction AnalysisFraud Pattern IdentificationFinancial Loss MinimizationData Analysis
Soft Skills
Attention to DetailInitiativeCollaborationAdaptabilityCritical Thinking
Industry Keywords
Fraud InvestigationConsumer SegmentsBusiness SegmentsMerchant CompromiseOverseas Spending Behaviour
About the role
Key responsibilities & impact- Conduct ongoing fraud alert reviews using the Fraud Monitoring System (FMS) for consumer and business segments in Singapore and regionally.
- Investigate and analyse cardholder-disputed transactions and decide appropriate next steps while minimising financial losses and maintaining customer experience.
- Collaborate with key business functions to ensure smooth end-to-end internal processes, customer satisfaction, and protection of company and user interests.
- Identify new fraud patterns, fraudulent merchants, and merchant/acquirer points of compromise; report findings to the Team Lead for remediation.
- Perform ad hoc compliance duties.
Requirements
What you’ll need- Fraud enthusiast – you are an astute investigator with an unwavering commitment to detecting and preventing fraudulent transactions.
- Analytical and detail-oriented thinker – excellent problem-solving skills with demonstrated experience solving complex business problems through analytical thinking; strong attention to detail.
- Travel enthusiast – passionate traveller who understands traveller psychology, overseas spending behaviour, and associated risks.
- Fearless self-starter – willing to suggest and implement logical, sound initiatives to tackle complex business issues and work within tight timelines.