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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in installing, configuring, and maintaining hardware and software systems, with a strong focus on cloud infrastructure, networking, and information security. Proficient in troubleshooting IT-related issues and providing user training while managing corporate asset lifecycles and inventory.
Highest-signal resume keywords
Cloud Infrastructure KnowledgeNetworking Protocols ExpertiseITIL FundamentalsSaaS Tools ExperienceStrong Documentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hardware InstallationSoftware ConfigurationTroubleshootingNetwork Security MonitoringAsset Inventory ManagementMac Operating System SupportWindows Operating System SupportNetworking SetupAWS Console SupportJQL Familiarity
Soft Skills
Effective CommunicationCollaborationPrioritizationStakeholder CoordinationUser Training
Tools & Technologies
SlackGoogle WorkspaceAWS WorkSpacesGitHubJIRAConfluenceVPNAudio/Video EquipmentPrintersCMDB Tools
Certifications & Qualifications
Bachelor’s Degree in Computer ScienceITIL Fundamentals
Industry Keywords
Information SecurityNetworkingCloud ComputingSaaSTechnical Support
Tech Stack
Tools & technologiesAWSCloudDNSTCP/IP
About the role
Key responsibilities & impact- Install, configure, and maintain hardware and software systems, including SaaS-based and internal applications such as Slack, Google Workspace, AWS WorkSpaces, GitHub, JIRA, Confluence, and VPN
- Troubleshoot and resolve IT-related hardware and software issues reported by internal users and manage support ticketing
- Monitor network and system performance, including network security and security logs
- Act as the IT liaison for new hires, create accounts, and set up hardware
- Train users on new hardware and software
- Support audio and video equipment and printers in the office
- Manage the lifecycle and purchase forecast of corporate assets and maintain accurate inventory records
- Work with shared-space owners to set up and optimize office network equipment and troubleshoot issues with network and ISP vendors
- Work with internal teams and vendors to resolve technical issues
- Support information security audits
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Networking or other related disciplines
- Good working knowledge of cloud infrastructure, networking, information security, computer systems, hardware, and software
- Experience supporting hardware and software issues on Mac and Windows operating systems
- Working knowledge of networking protocols and setup, including ethernet, wireless network, TCP/IP, DNS, DHCP, and VPN
- Experience with modern SaaS tools and open-source software is desirable
- Strong written documentation skills (ticket notes, SOPs, runbooks, troubleshooting guides, user guides)
- Strong ability to work collaboratively and communicate effectively with internal and external teams
- Good communication, prioritization, and stakeholder coordination skills
- Basic AWS console/access support exposure will be advantageous
- Familiarity with JQL, Google Apps Script, APIs/webhooks/JSON preferred
- Experience with asset inventory / CMDB tools will be a bonus
- ITIL fundamentals (Incident / Request / Escalation / Problem Management) will be a plus point