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Senior Specialist Support Engineer
Yunex Traffic. Provide advanced remote support for SEPAC controller software on m60, 2070, and blade traffic controllers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and supporting traffic signal controllers, including SEPAC software and related systems. Proficient in analyzing logs and configurations to ensure optimal performance and integration of traffic management systems.
Highest-signal resume keywords
Traffic Signal Controller SupportSEPAC Software ConfigurationTroubleshooting Communication IssuesTraffic Signal Operations KnowledgeNTCIP Communication Standards
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Traffic Signal ControllersFirmware TroubleshootingLog AnalysisConfiguration Data AnalysisSystem Health ChecksController-to-Center CommunicationsDiagnostic Tools ProficiencyTiming Plans CoordinationField Device IntegrationATMS Platform Familiarity
Soft Skills
Analytical SkillsDocumentation SkillsCustomer Communication Skills
Industry Keywords
Intelligent Transportation SystemsTraffic Signal OperationsField-Integrated Transportation SystemsTraffic Signal Timing PlansContinuous Improvement Processes
About the role
Key responsibilities & impact- Provide advanced remote support for SEPAC controller software on m60, 2070, and blade traffic controllers
- Diagnose issues involving controller operation, firmware behavior, timing configuration, and field device integration
- Analyze logs, trace files, and configuration data to identify root causes in live traffic environments
- Troubleshoot communication between controllers and central systems, including interface, protocol, and network issues
- Perform system health checks focusing on controller stability and communications integrity
- Collaborate with field technicians and engineering teams to resolve issues and validate corrective actions
- Escalate software or firmware defects with clear technical documentation and root cause analysis
- Maintain detailed and accurate documentation of incidents, configurations, and resolutions
- Guide customers and field personnel on controller configuration, diagnostics, and best practices
- Support software upgrades, deployments, and customer onboarding activities related to controller systems
- Contribute to knowledge base development, troubleshooting guides, and reusable support materials
- Identify recurring issues and contribute to continuous improvement of controller configurations and support processes
- Support controller-to-center interactions when ATMS integration issues are involved
Requirements
What you’ll need- Bachelor’s degree in Electrical Engineering, Civil Engineering, Computer Science, Systems Engineering, or related field
- 5–10 years of experience supporting traffic signal systems or ITS field infrastructure
- Direct experience with traffic signal controllers (m60, 2070, blade, or comparable platforms)
- Experience supporting or configuring controller software such as SEPAC (or equivalent)
- Strong understanding of traffic signal operations, timing plans, coordination, TSP, and preemption
- Experience troubleshooting across controller software, firmware, communications, and hardware interfaces
- Working knowledge of controller-to-center communications and networking concepts
- Familiarity with ATMS platforms sufficient to troubleshoot integration-related issues
- Experience with NTCIP or other traffic controller communication standards
- Proficiency using diagnostic tools, logs, and trace analysis to resolve issues
- Strong analytical, documentation, and customer communication skills
- Applicants must have direct experience with traffic signal controllers and field-integrated transportation systems
- Must be legally authorized for employment in the United States and not require employer-sponsored work authorization now or in the future
- Participation in after-hours or on-call rotations may be required
Benefits
Comp & perks- Competitive compensation
- Excellent health, vision, and dental plans
- Life Insurance and Disability coverage
- Competitive 401k plan with Employer matching
- Educational assistance is available
- Career development and Product Training
- Opportunity for professional and personal growth with a dynamic team
- Primarily remote or office-based work environment
- Occasional travel to customer sites or field locations