Yunex Traffic

Support Engineer

• Provide advanced remote support for SEPAC controller software on m60, 2070, and blade traffic controllers
• Diagnose issues involving controller operation, firmware behavior, timing configuration, and field device integration
• Analyze logs, trace files, and configuration data to identify root causes in live traffic environments
• Troubleshoot communication between controllers and central systems, including interface, protocol, and network issues
• Perform system health checks focusing on controller stability and communications integrity
• Collaborate with field technicians and engineering teams to resolve issues and validate corrective actions
• Escalate software or firmware defects with clear technical documentation and root cause analysis
• Maintain detailed and accurate documentation of incidents, configurations, and resolutions
• Guide customers and field personnel on controller configuration, diagnostics, and best practices
• Support software upgrades, deployments, and customer onboarding activities related to controller systems
• Contribute to knowledge base development, troubleshooting guides, and reusable support materials
• Identify recurring issues and contribute to continuous improvement of controller configurations and support processes
• Support controller-to-center interactions when ATMS integration issues are involved

Senior Specialist Support Engineer