Zaelab

Client Partner

• Own the overall performance of a $15–20M portfolio of strategic enterprise accounts, including revenue, margin, forecasting, renewals, and growth.
• Set annual account and portfolio targets and maintain visibility into performance.
• Protect and grow client relationships and identify expansion opportunities.
• Build pipeline through new SOWs, retainers, change orders, and multi-phase transformation programs.
• Identify whitespace and partner with Sales, Solutions, and Practice leadership on executable plans.
• Develop and execute Account Growth Plans.
• Serve as a trusted executive partner to VP, SVP, and C-suite client stakeholders.
• Develop multi-year digital roadmaps connecting technology investments to business outcomes.
• Establish executive engagement, QBR, and annual planning rhythms.
• Own client escalations and resolve issues constructively.
• Navigate scope, delivery, performance, and commercial conversations.
• Translate client challenges into measurable-value opportunities and develop business cases and executive recommendations.
• Expand client relationships across Zaelab’s broader capabilities.
• Build and lead the portfolio team, including Client Partners, engagement and delivery leaders, and account operations resources.
• Own hiring, staffing, coaching, and performance management.
• Establish scalable account management practices and a culture of accountability, transparency, and client ownership.
• Partner with Delivery, Sales, Solutions, and Practice leadership to align strategy with execution.
• Contribute to go-to-market strategy across B2B manufacturing, distribution, and industrial sectors.
• Help scale Zaelab’s Client Services organization, processes, and operating model.
• Participate in leadership planning, budgeting, hiring, capacity planning, and strategic priorities.
• Retain and strengthen the portfolio while delivering revenue and margin targets.
• Establish growth plans, advance expansion pipeline, strengthen executive relationships, and create predictable portfolio performance within 12 months.

Senior Director, Client Partner