ServiceNow Developer

Zaelab

. Configure and maintain ServiceNow solutions supporting order management, order fulfillment, and customer-facing business processes .

Posted 10/14/2026full-timeRemote • United States, Canada, MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and maintaining ServiceNow solutions, particularly in Order Management and related products, while effectively collaborating with stakeholders to translate business requirements into technical solutions. Proficient in Agile methodologies and integrating ServiceNow with enterprise platforms.

Highest-signal resume keywords

ServiceNow ConfigurationFlow DesignerOrder Management (OM)Agile DeliveryServiceNow Certified System Administrator (CSA)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationFlow DesignerWorkflowsBusiness RulesClient ScriptsUI PoliciesIntegrationsTechnical DocumentationOrder FulfillmentService Provisioning

Soft Skills

CollaborationProblem SolvingRequirements GatheringCommunication

Tools & Technologies

ServiceNowCRMCPQERPBilling SystemsFulfillment Systems

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)

Industry Keywords

Order ManagementSales and Order Management (SOM)Telecommunications Service Management (TSM)Customer Service Management (CSM)Lead-to-CashOrder-to-CashOrder Orchestration

Tech Stack

Tools & technologies

ERPServiceNow

About the role

Key responsibilities & impact

Configure and maintain ServiceNow solutions supporting order management, order fulfillment, and customer-facing business processes
Design and configure workflows, Flow Designer automations, business rules, UI policies, forms, and platform capabilities
Support implementations and enhancements involving ServiceNow Order Management (OM), Sales and Order Management (SOM), Telecommunications Service Management (TSM), Customer Service Management (CSM), and related products
Collaborate with architects, business analysts, developers, and client stakeholders to translate business requirements into scalable ServiceNow solutions
Configure integrations between ServiceNow and enterprise platforms such as CRM, CPQ, ERP, billing, and fulfillment systems
Participate in requirements gathering, solution design, testing, deployment, and production support activities
Troubleshoot and resolve configuration issues while following ServiceNow best practices and governance standards
Contribute to Agile delivery teams through sprint planning, estimation, testing, and release activities
Create and maintain technical documentation for configurations, integrations, and processes

Requirements

What you’ll need

3+ years of hands-on ServiceNow configuration or development experience
Strong experience with Flow Designer, workflows, business rules, client scripts, UI policies, and platform configuration
Experience working directly with business stakeholders to translate requirements into technical solutions
Strong understanding of ServiceNow platform architecture and best practices
Experience working within Agile delivery environments
Experience with ServiceNow Order Management (OM) or Sales and Order Management (SOM)
Experience with Telecommunications Service Management (TSM), Customer Service Management (CSM), or other order-management-adjacent ServiceNow products
Understanding of Lead-to-Cash, Order-to-Cash, order orchestration, fulfillment, or service provisioning processes
Experience integrating ServiceNow with CRM, CPQ, ERP, billing, or fulfillment platforms
ServiceNow Certified System Administrator (CSA) or other ServiceNow certifications

Benefits

Comp & perks

Unlimited Vacation/PTO
Full Health Benefits and 401k Fixed Percentage Plan (USA only)
RRSP (Canada)
Fully remote and distributed teams
Paid Parental Leave
Ongoing training and education opportunities
0% Bureaucracy Culture - Focus is on responsibilities, not title
Equal-opportunity employer
Workplace accommodations
Inclusive, accessible work environment