Project Manager, Customer Success

Zafran Security

. Manage strategic customer projects, including high-visibility deployments, enterprise rollouts, and executive engagements, from kickoff through delivery .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic customer projects and improving Customer Success workflows through effective collaboration and stakeholder engagement. Proficient in utilizing project management tools and methodologies to drive successful outcomes in a B2B SaaS environment.

Highest-signal resume keywords

Project Management ExperienceCustomer Success SupportJira ProficiencySalesforce ExperiencePMP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProgram ManagementProcess ImprovementAutomation ImplementationStakeholder Management

Soft Skills

Strong Communication SkillsOrganizational SkillsProactive Problem SolvingCustomer-First Mindset

Tools & Technologies

JiraAsanaMonday.comNotionSlackSalesforceZendesk

Certifications & Qualifications

PMP Certification

Industry Keywords

B2B SaaSCustomer SuccessTechnical Account ManagementCybersecurity

Tech Stack

Tools & technologies

Cyber SecurityPMP

About the role

Key responsibilities & impact

Manage strategic customer projects, including high-visibility deployments, enterprise rollouts, and executive engagements, from kickoff through delivery
Partner with Solution Architects and TAMs to manage plans, timelines, and stakeholders
Lead projects that improve Customer Success workflows and operations
Roll out Customer Success initiatives through planning, stakeholder alignment, enablement, and adoption tracking
Identify and implement automation opportunities across the customer lifecycle with GTM Ops, Engineering, and system owners
Collaborate with Sales, Product, Engineering, Support, Marketing, and Finance to streamline cross-functional handoffs
Build and maintain playbooks, templates, and documentation for Solution Architect, Support, and TAM teams
Manage project plans, timelines, and dependencies across multiple internal initiatives
Provide clear status updates and reporting
Measure process and program impact and recommend improvements
Advise Customer Success leadership on high-impact priorities

Requirements

What you’ll need

5+ years of project or program management experience, ideally in a B2B SaaS or customer-facing environment
Experience supporting Customer Success, Professional Services, or Technical Account Management teams
Ability to manage several projects simultaneously while maintaining details and deadlines
Strong written and verbal communication skills, including presenting to internal teams and customers
Fluency with project management and collaboration tools such as Jira, Asana, Monday.com, Notion, or Slack
Experience with a CRM such as Salesforce
Familiarity with Zendesk is a plus
Technical curiosity and ability to understand the product and engage with engineers and technical customers
Familiarity with cybersecurity is a strong plus
Process-minded approach to identifying manual or inconsistent work and improving it
Calm, organized, and proactive under pressure, with sound judgment about escalation
Customer-first mindset and genuine interest in helping customers succeed
PMP or similar certification is a plus but not required

Benefits

Comp & perks

Flexible PTO
Health insurance plans (medical, dental, vision)
Monthly stipend for phone and internet
401k
Flexible spending account
Home office stipend when joining
Access to frontier AI models, including Claude
Equal opportunity workplace