Zafran Security

Customer Success Manager

• Manage strategic customer projects, including high-visibility deployments, enterprise rollouts, and executive engagements, from kickoff through delivery
• Partner with Solution Architects and TAMs to manage plans, timelines, and stakeholders
• Lead projects that improve Customer Success workflows and operations
• Roll out Customer Success initiatives through planning, stakeholder alignment, enablement, and adoption tracking
• Identify and implement automation opportunities across the customer lifecycle with GTM Ops, Engineering, and system owners
• Collaborate with Sales, Product, Engineering, Support, Marketing, and Finance to streamline cross-functional handoffs
• Build and maintain playbooks, templates, and documentation for Solution Architect, Support, and TAM teams
• Manage project plans, timelines, and dependencies across multiple internal initiatives
• Provide clear status updates and reporting
• Measure process and program impact and recommend improvements
• Advise Customer Success leadership on high-impact priorities

Explore Project Manager, Customer Success at Zafran Security. Review requirements and application details.