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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading operational functions within engineering and product teams, focusing on project management, cross-functional collaboration, and the integration of AI-powered tools to enhance efficiency. Proven ability to build relationships with senior leadership and drive alignment across diverse teams.
Highest-signal resume keywords
Project Management FundamentalsCross-Functional Program ManagementAI Integration in WorkflowsStakeholder EngagementOperational Strategy Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Dependency TrackingRisk ManagementChange DocumentationProgram ManagementOperational Decision-Making
Soft Skills
Influencing Without AuthorityComfort in AmbiguityRelationship BuildingTraining and DevelopmentContinuous Improvement
Tools & Technologies
Modern Operations ToolsAI-Powered ToolsVisibility Layer Systems
Industry Keywords
Engineering OperationsProduct ManagementCross-Team CollaborationGo-To-Market StrategyOperational Backbone
About the role
Key responsibilities & impact- Lead the Build Operations function for Zapier’s engineering and product teams
- Surface insight, accelerate delivery, and reduce operational drag
- Restore execution capacity on P0 workstreams blocking Finance and Build leadership
- Provide the operational layer needed to execute Build strategy and prioritized work
- Design and socialize Build’s operating model and extend it to go-to-market teams
- Build, own, and scale a connected visibility layer showing shipping status, overlapping work, and ownership risks
- Own dependency and primitive-ownership routing so cross-team requirements reach accountable owners
- Drive adoption through training, feedback loops, and continuous-improvement cycles
- Partner with Build and GTM leadership to identify adoption gaps, remove blockers, and secure resourcing
- Build durable relationships with senior Build leaders
- Secure headcount, stabilize the team, and support critical platforms
- Manage a team of four, including an L4 TPM, two operations individual contributors, and a contractor
- Document operational decisions and trade-offs and write proposals for senior alignment and resourcing
- Identify and implement AI-powered tools and workflows to improve efficiency and reduce manual overhead
Requirements
What you’ll need- Experience as the operational backbone of an engineering or product organization
- Experience running cross-functional programs spanning multiple teams or organizations
- Ability to translate technical or engineering concepts into language and frameworks usable by non-technical audiences
- Strong project and program management fundamentals, including project plans, milestones, dependency tracking, risk management, and change documentation
- Ability to influence across functions and drive alignment without relying on title
- Comfort operating in ambiguity and fast-paced change
- Experience securing senior-stakeholder buy-in and resourcing for under-scoped programs
- Familiarity with modern operations tools and willingness to learn new systems
- Experience embedding AI into team workflows and processes
- Candidates must be authorized to work from their home location without company visa sponsorship
- Education is not a requirement
Benefits
Comp & perks- Equity
- All-remote work arrangement
- Reasonable accommodations for candidates with disabilities
- Equal-opportunity and inclusive workplace
- Application status updates throughout the hiring process