Director, Strategic Initiatives

Zappi

. Execute Zappi's strategic initiatives in partnership with the Chief of Staff & Head of Strategic Initiatives .

Posted 10/26/2026full-timeBoston • Massachusetts • United StatesLead💰 $135,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving cross-functional initiatives and embedding new processes within go-to-market teams, with a strong focus on accountability and communication with senior leadership.

Highest-signal resume keywords

Program ManagementCross-Functional Initiative ExecutionStakeholder AccountabilityGo-To-Market StrategyProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Strategic Initiative ExecutionProduct Lifecycle UnderstandingRisk Identification and ResolutionAI Workflow CoordinationDetail-Oriented Execution

Soft Skills

Clear CommunicationInfluencing Senior StakeholdersSelf-DirectionProactive Process Improvement

Industry Keywords

Revenue OperationsSalesCustomer SuccessOperationsProduct Development

About the role

Key responsibilities & impact

Execute Zappi's strategic initiatives in partnership with the Chief of Staff & Head of Strategic Initiatives
Run and refine recurring forums where Product and go-to-market leaders review progress, make decisions and track follow-through
Own agendas, preparation and actions to ensure accountability
Identify risks and blockers early and recommend solutions
Embed a shared stakeholder-mapping standard across account teams
Partner with Revenue Operations and account leaders on systems requirements and transition the standard to its long-term owner
Support AI enablement programs and adoption across go-to-market teams
Coordinate rollout, feedback and follow-up for new AI workflows
Build plans, timelines and reporting for senior leadership
Communicate with senior leadership and functional teams, adapting messages to each audience
Establish processes and operating rhythms across Product and go-to-market initiatives
Work approximately 60/40 between Product and go-to-market initiatives

Requirements

What you’ll need

10+ years of experience, with significant time as a program manager or in a similar cross-functional role
Track record of driving cross-functional initiatives to completion
Proven ability to embed new processes so they stick
Credibility with senior leaders and ability to hold stakeholders accountable without formal authority
Solid understanding of how go-to-market teams operate, including sales, customer success and operations
Experience working with or alongside product development teams
Solid understanding of the product lifecycle
Ownership and foresight; ability to anticipate risks and drive issues to resolution
Detail-oriented execution, with plans, actions and follow-through tracked and current
Ability to influence senior stakeholders
Clear communication with executives and functional teams
Self-direction and proactive process improvement

Benefits

Comp & perks

Three company-paid mental health days of rest per year
Minimum of 20 days of paid time off per year, plus national holidays
Flexible working arrangements, including remote (unless otherwise specified)
Thoughtfully designed offices to support both individual work and collaboration
Support setting up your home office, if appropriate
Wellbeing benefits and access to trained therapists / counsellors
Company paid Life, AD&D, Short term & Long term disability
Immediate access to Zappi's Health, Dental and Vision Insurance Plan
Option to enter Zappi's 401k program after 90 days of employment, matched up to 4%
Tailored personal development through training allowances, coaching, mentorship and career frameworks
10% bonus per annum
Inclusive workplace culture and employee recognition awards