Operations Associate

Zappi

. Run feasibility and incidence rate checks, audience builds and fieldwork setup for assigned requests .

Posted 10/9/2026full-timeRemote • Illinois • United StatesJuniorMid-Level💰 $55,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational coordination and project management skills, with a focus on data integrity and effective communication. Proficient in using Salesforce and survey platforms to manage projects and improve processes.

Highest-signal resume keywords

Project CoordinationData ManagementSalesforce ExperienceSurvey Platform FamiliarityCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisProject TrackingSurvey DesignExcelGoogle Sheets

Soft Skills

Attention to DetailOrganizational SkillsClear CommunicationAdaptabilityCuriosity

Tools & Technologies

SalesforceService CloudSurvey Platforms

Industry Keywords

Market ResearchSample SupplyCustomer SupportFieldwork ManagementProcess Improvement

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Run feasibility and incidence rate checks, audience builds and fieldwork setup for assigned requests
Track live projects, including quotas, incidence, length of interview, timings and supplier performance
Handle routine requests through Salesforce/Service Cloud queues
Help manage translation queries and platform configuration tasks
Escalate non-standard or complex requests to team leads
Coordinate with sample suppliers on launches, top-ups, and pausing or closing projects
Escalate supplier delivery issues while keeping GTM teams and customers informed
Communicate with customers or GTM about project setup, fieldwork progress and issues
Share operational feedback and maintain smooth cross-time-zone handovers
Follow procedures and maintain data integrity
Identify recurring issues and suggest improvements
Maintain workflow documentation, processes and best-practice guides
Participate in training, team retrospectives and improvement initiatives

Requirements

What you’ll need

0–2 years' experience in operations, project coordination, market research, sample or survey operations, sample supply, customer support or a related field; graduates welcome
Strong attention to detail and organisation
Confident, clear written and verbal communication with customers and internal teams
Comfortable with data and spreadsheets, including Excel or Google Sheets
Eager to learn in a fast-paced environment with changing priorities and systems
Hands-on experience with survey platforms, survey design or managing sample suppliers (desirable)
Familiarity with Salesforce or similar case-management tools (desirable)
Interest in automation and process improvement (desirable)
Experience in a customer-facing role (desirable)
Curiosity for technology, marketing or consumer insights (desirable)

Benefits

Comp & perks

Unlimited vacation time
One company-paid mental health day each quarter
Flexible working arrangements, including remote
Thoughtfully designed offices supporting individual and collaborative work
Personal development budget
Home office setup budget
Wellbeing benefits and access to trained therapists/counsellors
Company-paid Life, AD&D, Short-term and Long-term disability insurance
Health, Dental and Vision Insurance Plan
401(k) program after 90 days, matched up to 4%
Personal development through coaching, mentorship and career frameworks