Field Technician II

Zayo Group

. Install, test, turn up, decommission, and troubleshoot network and customer services, including SONET, TDM, DWDM, IP, Ethernet, and related transport equipment .

Posted 10/2/2026full-timeBoston • Massachusetts • United StatesJuniorMid-Level💰 $21 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, testing, and troubleshooting telecommunications network infrastructure and fiber optic systems, with a strong focus on safety and compliance. Proficient in using various testing equipment and performing maintenance on critical infrastructure in diverse environments.

Highest-signal resume keywords

Fiber Optic InstallationTelecommunications Network InfrastructureOTDR TestingSONET, TDM, DWDM, IP, EthernetSafety Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fiber Optic SystemsNetwork TroubleshootingPreventive MaintenanceCircuit TestingOptical TestingPower TestingInstallation of Transport EquipmentField Documentation PreparationSite SurveysCritical Infrastructure Support

Soft Skills

CommunicationTeam CollaborationProblem SolvingCustomer InteractionMentoring

Tools & Technologies

OTDROptical Power MetersDigital MultimetersFiber IdentifiersFiber Scopes

Certifications & Qualifications

High School Diploma or EquivalentValid State-Issued Driver’s License

Industry Keywords

ISP/OSP EnvironmentsTelecommunications EquipmentSafety ProceduresField PracticesConstruction Areas

About the role

Key responsibilities & impact

Install, test, turn up, decommission, and troubleshoot network and customer services, including SONET, TDM, DWDM, IP, Ethernet, and related transport equipment
Perform optical, Ethernet, BER, SONET, circuit, and power testing using OTDRs, optical power meters, digital multimeters, fiber identifiers, and fiber scopes
Commission and support optical transmission systems, DC power, low/high voltage electrical systems, and related critical infrastructure
Perform preventive and demand maintenance for network facilities, equipment, materials, and assigned infrastructure
Install, label, scope, clean, and test fiber optic patch cords and support ISP/OSP work
Conduct site surveys and field inspections covering building entrances, equipment space, outdoor cabinets, buried cable, construction areas, and related facilities
Identify, troubleshoot, document, and escalate potential network issues before they affect service
Prepare field documentation, including site surveys, fiber panel audits, closeout packages, power audit reports, and maintenance records
Communicate with customers, peers, contractors, management, and cross-functional teams
Participate in project and process meetings and serve as a resource for less experienced technicians
Follow safety procedures and maintain company vehicle eligibility
Support on-call rotations, after-hours activity, extended shifts, and occasional overnight travel

Requirements

What you’ll need

Working knowledge of telecommunications network infrastructure, fiber optic systems, transport equipment, critical infrastructure, ISP/OSP environments, and related field practices
Experience installing, testing, turning up, troubleshooting, or maintaining telecommunications equipment and services, including SONET, TDM, DWDM, IP, or Ethernet-based platforms
Ability to read and interpret safety rules, MSDS/SDS documents, MOPs, CLR/DLR documentation, procedures, and vendor materials
Ability to work in indoor and outdoor locations, heights, confined spaces, construction areas, varied terrain, and changing weather conditions
Ability to lift up to 75 pounds
Compliance with company safety, fleet, background check, and identification requirements
High school diploma or equivalent required
At least two years of experience in fiber optic installation, maintenance, telecommunications, network infrastructure, or a related technical field required
Experience using basic fiber and telecommunications testing equipment required
Experience with OTDR, DC power, RFC2544, RFC6349/Truespeed, iPerf, Y.1564, and 1G/10G/100G/400G circuit testing preferred
Valid state-issued driver’s license required
Must maintain company vehicle eligibility, including no more than two moving violations within the past three years

Benefits

Comp & perks

Shift differential pay for evening and overnight hours
Discretionary annual incentive plan eligibility for non-sales roles
Sales incentive plan eligibility for sales roles
Health insurance
Life insurance
Disability plans
Retirement plans
Paid time off
Excellent health, dental, and vision insurance
Retirement 401(k) savings plan
Generous paid time off policy including paid parental leave
Reasonable accommodation during the employment selection process