Zayo Group

Backend Engineer

• Design and architect scalable, secure, and highly available platform solutions
• Build and maintain telemetry ingestion pipelines using NetFlow, sFlow, and IPFIX
• Support and enhance DDoS detection and mitigation platforms
• Analyze network traffic patterns and provide insights for optimization and security
• Define and implement Infrastructure as Code and automation strategies
• Enable observability, monitoring, and performance optimization across platforms
• Collaborate with engineering, operations, and security teams on platform and network initiatives
• Integrate and support traffic intelligence platforms such as Nokia Deepfield
• Provide technical leadership and contribute to architectural standards
• Develop and maintain documentation and best practices

Platform Architect

Network Engineer

• Take responsibility for the analysis, definition, and continued development of Zayo’s end-to-end Layer 2 and Layer 3 architecture
• Work with team members and groups to develop scalable network designs, solutions, and policy recommendations
• Analyze and drive key platform decisions and directions; provide guidance to network planning and operations groups
• Support internal product groups by identifying and presenting network-impacting requirements to service activation and network operations teams
• Support and lead development of Zayo’s growing network infrastructure through published architecture design documents
• Provide technical guidance for NCC support teams
• Conduct extensive lab testing of new architectures, platforms, and inter-networking software
• Promote Zayo’s Enterprise Networks product development
• Participate in discussions at standards development organizations such as NANOG, MEF, IETF, and other conferences
• Design, implement, and document new technologies; provide top-tier troubleshooting and customer support
• Guide network architecture, Ethernet and IP product design standards and enhancements, production network issues and escalations, and vendor relationships

Network Architect

QA Automation Engineer

• Design, develop, and maintain network automation solutions using Cisco CNC, Cisco NSO, Nokia NSP, Python, APIs, and related technologies
• Automate network configuration, validation, monitoring, compliance, remediation, and maintenance across multi-vendor infrastructure
• Build automated pre-checks and post-checks to verify routing, interfaces, adjacencies, reachability, and overall network health
• Detect and remediate configuration drift, device synchronization issues, and deviations from network engineering standards
• Integrate automation platforms with inventory, telemetry, monitoring, alarming, ticketing, and source-of-truth systems
• Develop telemetry-driven and closed-loop automation to identify network issues and support automated remediation
• Troubleshoot automation failures, controller issues, API integrations, and device-level problems; perform root-cause analysis
• Identify repetitive manual processes and recurring failure patterns that can be reduced through automation
• Maintain safe automation practices through testing, CI/CD, version control, rollback mechanisms, change validation, and blast-radius controls
• Create operational tooling, dashboards, documentation, and runbooks that improve network visibility, troubleshooting, compliance, and engineering efficiency
• Collaborate with network engineering teams to standardize operational practices and reduce manual intervention

Automation Engineer, Cisco CNC Upgrade

Business Intelligence Developer

• Develop, maintain, and enhance Power BI reports and dashboards
• Prepare recurring operational, data quality, and business intelligence reports
• Build SQL-driven analytical outputs to support business decision-making
• Partner with stakeholders to gather requirements and improve reporting deliverables
• Support customer and partner reporting related to network usage, availability, and consumption metrics
• Participate in reporting overview and communication sessions with internal stakeholders
• Troubleshoot reporting issues and support ongoing report maintenance
• Identify opportunities to improve reporting efficiency, automation, and scalability
• Communicate insights clearly to technical and non-technical audiences
• Support reporting, analytics, and data quality initiatives across fiber network operations and infrastructure management
• Provide visibility into fiber network data quality, inventory accuracy, asset records, construction activity, and operational trends
• Support reporting related to network inventory completeness, asset record accuracy, data governance, route utilization, network readiness, and partner or customer connectivity agreements

Business Intelligence Analyst, Data Reporting

Technician

• Install, test, turn up, decommission, and troubleshoot network and customer services, including SONET, TDM, DWDM, IP, Ethernet, and related transport equipment
• Perform optical, Ethernet, BER, SONET, circuit, and power testing using OTDRs, optical power meters, digital multimeters, fiber identifiers, and fiber scopes
• Commission and support optical transmission systems, DC power, low/high voltage electrical systems, and related critical infrastructure
• Perform preventive and demand maintenance for network facilities, equipment, materials, and assigned infrastructure
• Install, label, scope, clean, and test fiber optic patch cords and support ISP/OSP work
• Conduct site surveys and field inspections covering building entrances, equipment space, outdoor cabinets, buried cable, construction areas, and related facilities
• Identify, troubleshoot, document, and escalate potential network issues before they affect service
• Prepare field documentation, including site surveys, fiber panel audits, closeout packages, power audit reports, and maintenance records
• Communicate with customers, peers, contractors, management, and cross-functional teams
• Participate in project and process meetings and serve as a resource for less experienced technicians
• Follow safety procedures and maintain company vehicle eligibility
• Support on-call rotations, after-hours activity, extended shifts, and occasional overnight travel

Field Technician II

Application Engineer

• Lead the architecture, design, implementation, and operation of complex backend Python services, APIs, and data-processing workflows
• Design asynchronous and event-driven integrations and scalable patterns for API and event contracts, schema evolution, validation, error handling, database migrations, backward compatibility, and distributed-system reliability
• Document technical decisions and contribute to technical roadmaps and modernization efforts
• Lead design and code reviews, establish engineering standards, and mentor engineers
• Improve CI/CD practices and partner with SRE and DevOps on container images, Kubernetes deployments, infrastructure as code, secrets management, environment configuration, deployment verification, and rollback
• Define production-readiness expectations through service-level indicators, metrics, dashboards, alerts, performance testing, capacity analysis, and resilience testing
• Lead complex incident investigations, address root causes and corrective actions, and resolve systemic risks
• Coordinate technical dependencies across internal projects and platforms with Network Operations and other users
• Build, deploy, and support software services powering network observability across Zayo

Senior Software Engineer – Application Development

Account Manager

• Proactively develop opportunities ahead of formal RFPs by engaging district technology leaders, E-rate consultants, and state education consortia
• Leverage the E-rate program and FCC Form 470/471 process to align customer technology plans and funding strategies with Zayo’s services
• Build and maintain strategic relationships with IT, procurement, and administrative leaders across State, Local, and Education entities
• Generate new sales revenue by promoting Zayo’s infrastructure and managed solutions across assigned territories
• Present customized proposals and manage customers through a strategic, consultative sales cycle
• Maintain existing business through renewals and long-term contracts while driving net-new growth
• Collaborate with Engineering, Solutions Architecture, and Legal to design tailored network and managed service solutions
• Track activities, forecasts, and funnel development in Salesforce and related systems
• Deliver sales performance against quarterly and annual revenue targets
• Represent Zayo at regional education and public sector events and build visibility within cooperative and consortium programs

Senior Account Manager – SLED

Account Executive

• Generate sales revenue by actively promoting Zayo products and services to targeted account patches
• Meet monthly, quarterly, and annual sales goals through aggressive prospecting and selling
• Present proposals and manage customers through the sales process
• Attain high Net Promoter Score results through excellent customer support in the sales process
• Maintain current customer relationships, secure existing revenue through long-term commitments, and sell net-new accounts
• Apply knowledge of customers, industry, and services to achieve revenue objectives
• Develop account strategy, solution design, and relationship management with the Sales team
• Manage a high volume of work while maintaining responsiveness
• Track, analyze, and report sales performance and activities in Salesforce and other reporting tools
• Provide accurate and timely forecasts of sales opportunities
• Maintain customer activity records for sales and forecast reporting
• Provide accurate and timely information to management
• Coordinate with other departments to maintain customer satisfaction and meet revenue objectives
• Work collaboratively as part of a team while performing independently with minimal supervision

Account Director – SLED

• Support existing and prospective SLED accounts (public sector / education) needing Zayo fiber infrastructure and connectivity services
• Achieve sales and revenue growth targets through account management and new account acquisition
• Promote Zayo products and services to targeted account patches
• Meet monthly, quarterly, and annual sales goals through prospecting and selling
• Present proposals and manage customers through the sales process
• Maintain high Net Promoter Score results through excellent customer support
• Maintain customer relationships, secure existing revenue through long-term commitments, and sell net-new accounts
• Apply knowledge of customers, industry, and services to achieve revenue objectives
• Work with the Sales team on account strategy, solution design, and relationship management
• Manage a high volume of work while maintaining responsiveness
• Track, analyze, and report sales performance and activities in Salesforce and other reporting tools
• Provide accurate and timely sales opportunity forecasts and customer activity records
• Provide accurate and timely information to management
• Coordinate with other departments to maintain customer satisfaction and meet revenue objectives
• Work collaboratively as part of a team while operating independently with minimal supervision

• Analyze blueprints to determine where construction projects will take place
• Identify and map the location and depth of utilities for fiber optic cable and underground utilities
• Document interactions, site information, and utilities in organizational software
• Communicate with clients, engineers, and management
• Use electrical, magnetic, GPS, blueprint analysis, and/or radar techniques to measure utilities
• Proactively identify and solve potential problem areas to ensure network integrity within established operating procedures
• Pinpoint line coordinates using GPS or surveying equipment
• Manage assets and replenish on-site/truck materials
• Coordinate shipping and receiving of company and customer materials
• Maintain tools, test sets, and network equipment
• Maintain network/site security and cleanliness and follow company property policies
• Inspect cabinets, buried cables, construction sites, and outdoor facilities in varied environments and weather conditions
• Engage, monitor, and evaluate vendors/contractors completing company work
• Operate independently and in team environments while collaborating with other teams
• Perform other duties as assigned

Damage Prevention Technician II

• Perform complex field service activities across the assigned geographic area with minimal supervision
• Install, commission, decommission, troubleshoot, and maintain network and customer-service equipment
• Install, test, turn up, troubleshoot, and maintain SONET, TDM, DWDM, IP, Ethernet, transport, DC power, and critical-infrastructure equipment
• Conduct OTDR, Ethernet, BER, SONET, circuit, optical, electrical, and power acceptance testing
• Complete preventative and demand maintenance for network facilities, critical infrastructure, fiber assets, and materials
• Identify, analyze, and resolve potential network issues through root cause analysis and corrective actions
• Perform site surveys and field inspections for building entrances, equipment spaces, cabinets, buried cable, construction sites, and outside plant facilities
• Install, label, scope, clean, and test fiber-optic patch cords and support inside-plant and outside-plant work
• Prepare documentation, reports, site surveys, audit reports, closeout materials, and system updates
• Communicate with customers, peers, management, contractors, and other stakeholders
• Serve as a technical resource and coach for less experienced technicians
• Participate in project meetings, cross-functional forums, on-call rotations, dispatch, overtime, occasional long shifts, and overnight travel
• Follow safety requirements, vehicle policies, and applicable procedures

Field Technician III

• Analyze blueprints to determine where construction projects will take place
• Identify and map the location and depth of utilities for fiber optic cable and underground utilities
• Document interactions, site information, and utilities in organizational software
• Communicate with clients, engineers, and management
• Use electrical, magnetic, GPS, blueprint analysis, and/or radar techniques to measure utilities
• Proactively identify potential problem areas to ensure network integrity within established operating procedures
• Pinpoint line coordinates using GPS or surveying equipment
• Manage assets and replenish on-site/truck materials
• Coordinate shipping and receiving of company and customer materials
• Maintain tools, test sets, and network equipment
• Maintain network/site security and cleanliness and follow company-property policies
• Inspect cabinets, buried cables, construction sites, and outdoor facilities in varied environments and weather conditions
• Work individually and in teams with this and other teams to achieve team goals
• Perform other duties as assigned

Damage Prevention Technician I

• Analyze blueprints to determine where construction projects will take place
• Identify and map the location and depth of utilities for fiber optic cable and underground utilities
• Document interactions, site information, and utilities in organizational software
• Communicate with clients, engineers, and management
• Use electrical, magnetic, GPS, blueprint analysis, and/or radar techniques to measure utilities
• Proactively identify potential problem areas to ensure network integrity within established operating procedures
• Pinpoint line coordinates using GPS or surveying equipment
• Manage asset management processes and replenish on-site/truck materials
• Coordinate shipping and receiving of company and customer materials
• Maintain tools, test sets, and network equipment
• Maintain network/site security and cleanliness and follow company property policies
• Inspect cabinets, buried cables, construction sites, and outdoor facilities in varied environments and weather conditions
• Operate individually and in team environments while working with other teams to achieve team goals
• Perform other duties as assigned

• Support existing and prospective accounts needing Zayo fiber infrastructure services
• Develop customer relationships and drive sales of Fiber, Transport, IP, SD-WAN, Edge, and Security services
• Achieve sales and revenue growth targets through account management and prospecting
• Promote Zayo products and services to targeted account patches
• Understand network proximity to key buildings to drive on-net and near-net sales
• Analyze local competitive dynamics and win competitive deals
• Present proposals and manage customers through a strategic sales process
• Maintain customer relationships, secure existing revenue through long-term commitments, and sell net-new accounts
• Develop account strategy, solution design, and relationship management with the Sales team
• Track, analyze, and report sales performance and activities in Salesforce and other reporting tools
• Forecast sales opportunities accurately and on time
• Maintain customer activity records for sales reporting and forecasts
• Provide timely information to management
• Coordinate with other departments to maintain customer satisfaction and meet revenue objectives
• Work collaboratively while performing independently with minimal supervision

Manager

• Cultivate and foster relationships with Telecom Service Brokers and Sub-agents.
• Assist agents throughout the sales process by providing proposals and aiding in customer and prospect management.
• Educate the Sub-Agents community about Zayo's complete product portfolio to drive revenue growth and ensure an exceptional partner experience.
• Use knowledge of customers, industry, and services to meet revenue targets.
• Monitor, analyze, and report sales performance and activities using Zayo's CRM tool and other reporting systems.
• Create accurate and timely sales opportunity forecasts.
• Maintain detailed records of agent and customer interactions for sales and forecasting reports.
• Collaborate with internal departments to uphold agent and customer satisfaction and achieve revenue goals.
• Balance teamwork while independently contributing to the overall success of the role.
• Report directly to the Vice President of Channel Sales.

Platform Architect

Network Architect

Automation Engineer, Cisco CNC Upgrade

Business Intelligence Analyst, Data Reporting

Field Technician II

Senior Software Engineer – Application Development

Senior Account Manager – SLED

Account Director – SLED

Account Director – SLED

Damage Prevention Technician II

Field Technician III

Damage Prevention Technician I

Damage Prevention Technician I

Account Manager

Senior Channel Manager