Long Haul Technician Lead

Zayo Group

. Serve as a subject matter expert in fiber route protection, utility locating, damage prevention, and network troubleshooting .

Posted 11/9/2026full-timePhoenix • Arizona • United StatesSenior💰 $28 - $43 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in fiber route protection, utility locating, and advanced fiber testing methodologies, while providing technical guidance and mentoring to field technicians. Proficient in troubleshooting complex network issues and coordinating with various stakeholders to ensure infrastructure protection and compliance with safety standards.

Highest-signal resume keywords

Fiber Route ProtectionUtility LocatingAdvanced Fiber TestingTroubleshooting MethodologiesTechnical Guidance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fiber Testing EquipmentOTDROptical Power Meter10G–100G Test SetsLayer 1–Layer 4 TestingFault IsolationRoot-Cause AnalysisDamage PreventionGPS TechniquesInfrastructure Documentation

Soft Skills

CommunicationProblem-SolvingOrganizational SkillsMentoringDocumentation

Tools & Technologies

GISConstruction DrawingsLocate AuditsField Validation ToolsOperational Records

Certifications & Qualifications

Technical TrainingRelevant Certifications

Industry Keywords

TelecommunicationsFiber OpticsUnderground ConstructionField OperationsOSHA Compliance

About the role

Key responsibilities & impact

Serve as a subject matter expert in fiber route protection, utility locating, damage prevention, and network troubleshooting
Perform advanced fiber testing, fault isolation, and troubleshooting using OTDRs, optical power meters, 10G–100G test sets, and Layer 1–Layer 4 testing methodologies
Provide technical guidance, coaching, knowledge sharing, and hands-on mentoring to field technicians
Assess complex field issues, determine escalation requirements, and coordinate resolution of network risks and service disruptions
Develop standardized field troubleshooting procedures, testing methodologies, and technical documentation
Lead patrols and infrastructure inspections to identify construction activity, excavation, environmental hazards, and potential third-party damage
Apply utility locating techniques, GPS, route maps, and construction drawings to protect underground infrastructure
Coordinate with contractors, utility owners, construction crews, locate vendors, Damage Prevention, GIS, Engineering, and OSP
Conduct locate audits and field validations to identify missing laterals, inaccurate markings, and infrastructure-record discrepancies
Lead field assessments of suspected or confirmed damage, documenting site conditions, GPS coordinates, photographs, and technical findings
Support fault isolation, restoration, root-cause analysis, corrective actions, and emergency restoration planning
Maintain operational records and equipment readiness; document and communicate field observations, test results, damage locations, and restoration progress
Participate in post-incident reviews and recommend improvements to patrol practices, locating procedures, and infrastructure protection

Requirements

What you’ll need

High school diploma or equivalent required; technical training or relevant certifications preferred
Eight or more years of relevant telecommunications, fiber optics, utility locating, underground construction, or field operations experience preferred
Advanced knowledge of fiber infrastructure, long-haul route protection, utility locating, and construction-related damage prevention
Experience with fiber testing equipment, including OTDRs, optical power meters, and applicable 10G–100G test sets, with working knowledge of Layer 1–Layer 4 testing
Ability to independently assess field risks, troubleshoot complex issues, interpret infrastructure records, and drive resolution
Experience coordinating with contractors, utility owners, and technical teams, including incident investigation and root-cause analysis
Demonstrated ability to mentor and provide technical guidance without direct supervisory responsibility
Strong communication, problem-solving, documentation, and organizational skills
Ability to work outdoors in varying conditions, travel throughout assigned territories, respond to urgent field needs, and meet company driving requirements
Compliance with OSHA requirements, company safety policies, and established procedures

Benefits

Comp & perks

Non-sales roles may be eligible to participate in a discretionary annual incentive plan
Health insurance
Life insurance
Disability retirement plans
Paid time off
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave