Manager, Long Haul Technician Operations

Zayo Group

. Lead a geographically dispersed team responsible for protecting Zayo’s long-haul fiber network .

Posted 11/9/2026full-timeRemote • Arizona • United StatesMid-LevelSenior💰 $71,800 - $110,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing long-haul fiber networks, leading geographically dispersed teams, and implementing operational improvements. Proficient in damage prevention strategies, resource prioritization, and effective communication with cross-functional partners.

Highest-signal resume keywords

Fiber Optic NetworksDamage PreventionOperational Performance ManagementLeadership of Field TeamsSafety Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Long-Haul InfrastructureOutside Plant OperationsUtility LocatingOperational Data InterpretationProcess Improvement

Soft Skills

Effective CommunicationTeam LeadershipCoaching and MentoringProblem-SolvingAccountability

Tools & Technologies

OTDRFiber Testing EquipmentGISField Workforce-Management Systems

Industry Keywords

TelecommunicationsField OperationsNetwork MaintenanceConstruction MonitoringEmergency Restoration

About the role

Key responsibilities & impact

Lead a geographically dispersed team responsible for protecting Zayo’s long-haul fiber network
Oversee long-haul route patrol, damage prevention, construction monitoring, and approved secondary technical activities
Prioritize resources based on network risk, construction activity, customer impact, and route coverage requirements
Ensure preventive maintenance, fiber testing, alarm investigation, and facility inspections are performed by trained and authorized employees
Improve response times, reduce unnecessary dispatches, and increase operational efficiency
Standardize workflows, strengthen documentation, and implement systems for patrol management, locate audits, and network maintenance
Lead field-team mobilization and coordination during significant fiber damage events and customer-impacting network incidents
Partner with NOC, Service Assurance, OSP, Emergency Restoration, Engineering, and other stakeholders on damage assessment, testing, access coordination, and restoration
Communicate field conditions, network threats, and restoration requirements
Conduct post-incident reviews and incorporate lessons learned into damage prevention and route protection strategies
Hire, lead, coach, and retain Long Haul Technicians
Establish expectations for safety, route ownership, technical competency, communication, documentation, and accountability
Develop onboarding, training, certification, mentoring, and succession-planning programs
Establish and monitor operational KPIs
Use operational data to identify risks, address performance gaps, and drive continuous improvement
Evaluate workforce capacity and territory coverage to determine resource needs
Manage territory budgets, overtime, travel, vendors, fleet requirements, equipment, and emergency restoration resources
Develop business cases for additional resources and align spending with forecasts and business objectives
Build partnerships across field operations, network operations, engineering, construction, GIS/network records, procurement, fleet, and external service providers
Connect field intelligence with teams responsible for network operations, maintenance, restoration, and infrastructure records
Ensure work follows safety, maintenance, change management, and escalation procedures

Requirements

What you’ll need

Applicants must be currently authorized to work in the United States on a full-time basis
No employer-sponsored work authorization, such as OPT, TN, H1B or any other type of work visa, now or in the future
Strong knowledge of fiber optic networks, long-haul infrastructure, outside plant operations, Damage Prevention, utility locating, and excavation risk
Demonstrated ability to lead geographically dispersed field teams and prioritize resources based on network risk and customer impact
Experience managing operational performance, budgets, workforce capacity, vendors, and field resources
Ability to interpret operational data, drive process improvements, and communicate effectively with employees, cross-functional partners, and senior leadership
Strong safety orientation and demonstrated ability to lead during high-pressure network incidents and restoration events
Familiarity with OTDR and fiber testing equipment, GIS, network documentation, and field workforce-management systems preferred
Bachelor’s degree in Telecommunications, Engineering, Business, Management, or a related field preferred; equivalent relevant industry experience may be considered
Minimum of 5 years of relevant telecommunications, fiber network, OSP, Field Operations, or Damage Prevention experience
Minimum of 2 years of supervisory, leadership, or management experience
Experience supporting long-haul fiber networks, restoration, utility locating, or Damage Prevention strongly preferred

Benefits

Comp & perks

Health insurance
Life insurance
Disability retirement plans
Paid time off
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave
Discretionary annual incentive plan eligibility for non-sales roles