Manager, Long Haul Technician Operations

Zayo Group

. Supervise team objectives and report performance against established goals, including MTTR, revenue, and OTP .

Posted 11/9/2026full-timeRemote • Texas • United StatesSeniorLead💰 $71,800 - $110,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in team leadership, budget management, and operational efficiency within a technical environment. Proficient in developing training programs and coordinating cross-functional collaboration to enhance service delivery and performance metrics.

Highest-signal resume keywords

Team LeadershipBudget ManagementTraining DevelopmentOperational EfficiencyCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance ReportingWorkflow DocumentationInventory ForecastingDisaster Recovery PlanningWorkforce Management

Soft Skills

Strong Communication

Tools & Technologies

Salesforce

Industry Keywords

Field TechniciansMTTRRevenueOTPBreak-Fix Activities

About the role

Key responsibilities & impact

Supervise team objectives and report performance against established goals, including MTTR, revenue, and OTP
Hire, retain, and develop a team of 15 Field Technicians
Develop training and mentoring programs for new and existing team members
Coordinate with internal organizations and third parties to resolve maintenance, break-fix, and turn-up activities within expected service levels
Create, streamline, and document workflows with internal teams
Prioritize assigned work
Monitor costs against the forecasted budget
Create, monitor, and report on the assigned region’s forecasted budget
Forecast and track inventory for the assigned region
Administer the Zayo fleet program in partnership with the Fleet Manager
Establish a disaster recovery plan for the assigned region
Contribute to Workforce Management expansion, including team members, systems, and process development such as Salesforce
Establish and publish 24/7 on-call and after-hours coverage schedules
Work with the remote support team to identify, isolate, and repair network and customer impairments

Requirements

What you’ll need

Applicants must be currently authorized to work in the United States on a full-time basis
Position is not eligible for employer-sponsored work authorization, such as OPT, TN, H1B, or any other type of work visa, now or in the future
Bachelor’s Degree in management or another related field is required, or a High school diploma/GED with nine years of direct related experience
Minimum of five years of direct related experience plus two years of experience in a leadership or managerial capacity
Comfort presenting data and financials to teams and various departments
Strong communication skills

Benefits

Comp & perks

Health insurance
Life insurance
Disability retirement plans
Paid time off
Excellent health, dental, and vision insurance
Retirement 401(k) savings plan
Generous paid time off policy including paid parental leave