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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in professional learning design and quality assurance frameworks, with a strong focus on analytical skills to synthesize data and provide actionable insights. Proven ability to lead high-stakes facilitation and develop operational systems in educational settings.
Highest-signal resume keywords
Professional Learning DesignQuality Assurance FrameworksData Analysis and SynthesisHigh-Stakes FacilitationMath Pedagogy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality AssuranceCertification StandardsInstructional CoachingAdult Learning FacilitationData AnalysisSurvey AnalysisFeedback SynthesisOperational Systems DevelopmentMath InstructionEducational Program Operations
Soft Skills
Actionable FeedbackTact and FirmnessCollaborationCommunication
Industry Keywords
Professional LearningEducation Program OperationsParticipant Experience StandardsFacilitator SupportDelivery QA
About the role
Key responsibilities & impact- Set and enforce certification standards and evaluation criteria for external professional learning delivery partners
- Recommend certification and decertification decisions to the Professional Learning Operations Director
- Design and run ongoing quality monitoring, observation, delivery QA, and partner-specific survey analysis
- Identify partner performance issues and work directly with partners to close quality gaps
- Maintain precise definitions of Zearn's core professional learning messages and participant experience standards
- Review and synthesize participant feedback across internal and external professional learning
- Analyze survey results and open-ended feedback to identify recurring needs, questions, and improvement opportunities
- Establish routines for triaging participant questions and routing them to Professional Learning Delivery or Content teams
- Share actionable insights with leadership to inform facilitator support, resourcing, and delivery decisions
- Lead emerging professional learning delivery projects and develop and pilot new delivery approaches
- Personally lead or support complex, high-visibility, or emerging professional learning experiences
- Use direct delivery experience to inform quality improvement and special-project work
Requirements
What you’ll need- 5+ years of experience spanning professional learning design, instructional coaching, adult learning facilitation, or education program operations
- Demonstrated track record of designing or managing quality assurance / certification frameworks for external partners, contracted facilitators, or multi-site delivery networks
- Strong analytical capability synthesizing multi-source data, including surveys, observation rubrics, and qualitative participant feedback, into actionable recommendations and executive summaries
- Proven excellence in high-stakes facilitation and math pedagogy, with direct classroom teaching, instructional leadership, or district-level professional development experience
- Experience building operational systems and routines from ambiguity, particularly transitioning manual QA/support workflows into automated or repeatable team processes
- Deep pedagogical judgment in math instruction and adult learning
- Ability to deliver candid, actionable feedback to external partners and internal stakeholders with tact and firmness
Benefits
Comp & perks- Comprehensive medical, dental and vision plans
- Short- and long-term disability insurance
- Life insurance
- 401K matching
- Parental leave
- Generous PTO policy
- Collegial and passionate culture
- Potential to positively impact the lives of millions of children
- Remote work