Zearn

Events

• Lead end-to-end execution of Zearn’s in-person, biannual full Team Summits
• Coordinate venue logistics, hotel accommodations, AV, materials, transportation, registration, and access-dependent logistics
• Lead onsite event execution in partnership with the Director of People and team
• Partner with session owners, presenters, vendors, and internal teams to anticipate needs and resolve issues
• Manage vendor relationships, contracts, event budgets, and payment milestones
• Coordinate logistics for functional team in-person gatherings
• Produce Zearn Updates and other organization-wide virtual meetings
• Execute culture-building programs and team member lifecycle touchpoints, including anniversaries, holiday gifting, milestones, and onboarding welcomes
• Support Slack communities and remote connection opportunities
• Experiment with Generative AI and communication tools to optimize team member touchpoints
• Develop and maintain scalable event playbooks, processes, and best practices
• Gather feedback, analyze learnings, and share insights for continuous improvement
• Improve documentation, communications, and post-event closeout practices
• Stay informed on trends in team member experience, events, and remote-first culture
• Report to the Director of People as an individual contributor

Event Operations Manager

Operations

• Own the daily operational engine for more than 1,000 professional learning sessions annually
• Manage end-to-end facilitator assignments for virtual and onsite engagements
• Balance educator impact, travel logistics, working-hour sustainability, and cost efficiency in staffing allocations
• Manage reschedules, cancellations, open dates, and session-detail changes
• Develop operational plans for multi-session deployments, customized district partnerships, and peak-volume windows
• Communicate staffing decisions, schedule adjustments, and operational expectations to facilitators, managers, and cross-functional teams
• Track and analyze booking patterns, delivery pipeline, facilitator utilization, capacity, and constraints
• Forecast high-demand periods, geographic hotspots, and format constraints
• Formulate capacity and staffing recommendations for the Professional Learning Operations Director
• Maintain dependable training-availability views for Partnerships and internal and external stakeholders
• Provide historical analysis for staffing strategies and long-term delivery planning
• Oversee daily and weekly operational rhythms across systems, tools, and workflows
• Serve as primary escalation point for urgent operational issues
• Implement workflow simplification, lightweight automation, reporting, and quality checks
• Establish and refine standard operating procedures and operational controls
• Manage logistics for periodic internal Professional Learning team events, including the annual onsite workshop

Professional Learning Operations Manager

Manager

• Set and enforce certification standards and evaluation criteria for external professional learning delivery partners
• Recommend certification and decertification decisions to the Professional Learning Operations Director
• Design and run ongoing quality monitoring, observation, delivery QA, and partner-specific survey analysis
• Identify partner performance issues and work directly with partners to close quality gaps
• Maintain precise definitions of Zearn's core professional learning messages and participant experience standards
• Review and synthesize participant feedback across internal and external professional learning
• Analyze survey results and open-ended feedback to identify recurring needs, questions, and improvement opportunities
• Establish routines for triaging participant questions and routing them to Professional Learning Delivery or Content teams
• Share actionable insights with leadership to inform facilitator support, resourcing, and delivery decisions
• Lead emerging professional learning delivery projects and develop and pilot new delivery approaches
• Personally lead or support complex, high-visibility, or emerging professional learning experiences
• Use direct delivery experience to inform quality improvement and special-project work

Event Operations Manager

Professional Learning Operations Manager

Senior Manager, Professional Learning Quality and Enablement