Senior People Business Partner

Zebra Strategies

. Own the People relationship and strategy for the Agency Team.

Posted 10/2/2026full-timeRemote • United StatesSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic HR partnership, employee relations, and workforce planning, with a strong focus on process improvement and talent development. Proficient in analyzing workforce metrics and managing sensitive employee matters while fostering inclusion and diversity within the organization.

Highest-signal resume keywords

Strategic HR PartnershipEmployee Relations ManagementWorkforce PlanningData AnalysisFMLA, EEO, ADA Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workforce Metrics AnalysisTalent DevelopmentProcess ImprovementOrganizational DesignChange ManagementCompensation StructuresJob ArchitectureLeveling FrameworksLeave ManagementPerformance Management

Soft Skills

Relationship BuildingInterpersonal SkillsCommunication SkillsCoaching SkillsAutonomy

Certifications & Qualifications

PHRSHRM-CPSPHRSHRM-SCP

Industry Keywords

Hourly WorkforceCall-Center EnvironmentSales EmployeesDiversity and InclusionB2C Business

About the role

Key responsibilities & impact

Own the People relationship and strategy for the Agency Team.
Advise leaders and managers on structure, talent, coaching, performance, and process improvement.
Standardize hiring, onboarding, coaching, and development practices for frontline teams.
Advise on organizational design, workforce planning, talent development, and change management.
Independently manage sensitive employee relations matters, investigations, performance management, and compliance.
Partner with Legal on escalated employee relations cases.
Partner with workforce management on attendance policy, administration, and process improvement.
Analyze workforce metrics including turnover/attrition, absenteeism, time to fill, and internal mobility.
Identify training needs and design and lead practical training sessions.
Partner on compensation actions for hourly pay structures, including shift differentials, overtime, and pay equity.
Contribute to market data analysis, role architecture, leveling frameworks, and supporting systems and data.
Diagnose process breakdowns and lead process changes from design through rollout and adoption.
Serve as a senior voice on People team strategy and elevate the practice across the function.
Report to the Director of People Business Partner and collaborate with business leadership, People colleagues, and People Operations.

Requirements

What you’ll need

5-7+ years of professional HR experience, with an emphasis on strategic business partnership, employee relations, and generalist work.
Experience working with hourly, call-center, and/or sales employees.
Experience independently managing high case volume employee relations issues.
Proven ability to operate with autonomy and influence leaders and managers.
Builder's instinct and commitment to identifying and improving gaps.
Comfort analyzing data, documenting decisions, and establishing structure.
Working knowledge of FMLA, EEO, ADA, and applicable state and federal employment laws.
Experience with an hourly workforce, leave management, and ADA interactive process, ideally at scale.
Strong relationship-building skills with frontline leaders.
Inclusion, Diversity, Equity, and Action are central to professional practice.
Ability to work occasional non-standard hours supporting multi-shift/extended-hours operations.
Exceptional interpersonal and communication skills.
Preferred: experience supporting sales, commissioned, or quota-carrying teams.
Preferred: experience supporting hourly populations or contact center environments.
Preferred: exposure to compensation structures, job architecture, or leveling frameworks.
Preferred: background in tech, insurance, or another scaling B2C business.
Preferred: PHR/SHRM-CP or SPHR/SHRM-SCP certification.
Must be based in the United States; the company is unable to hire in California or Massachusetts.
Must be legally authorized to work in the United States; this position is not eligible for visa sponsorship or visa transfers.

Benefits

Comp & perks

Competitive Compensation & Stock Option Offering
Health, Dental, Vision & Disability Coverages
Sabbatical program for tenured employees
HSA offering + employer contribution
Fertility support through Carrot
$100 monthly wellness perk
$300 pet reimbursement program
401k with match
Unlimited PTO (paid time off) + flexibility to enjoy it
Paid Parental Leave Program
Learning & Development Opportunities
Remote work across the US
Optional office or hybrid setup for employees around Austin