Customer Experience Specialist – Professional II

Zebra Zebra

. Resolve customer problems via telephone, email, or chat using technical product knowledge and interpersonal skills .

Posted 10/2/2026full-timeRemote • Malaysia, AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical product knowledge and interpersonal skills to effectively resolve customer issues through various communication channels. Proficient in troubleshooting applications and managing customer interactions while maintaining a customer service orientation.

Highest-signal resume keywords

Technical Problem ResolutionCustomer Service OrientationMicrosoft WordMicrosoft ExcelMicrosoft Outlook

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingTechnical Solutions CommunicationDocumentationProblem AnalysisTicket Management

Soft Skills

Strong Communication SkillsTeamworkTime ManagementListening SkillsProfessional Work Behaviors

Industry Keywords

Customer InteractionModerate-Scope ProblemsProduct FunctionsVendor ManagementJob-Related Knowledge

About the role

Key responsibilities & impact

Resolve customer problems via telephone, email, or chat using technical product knowledge and interpersonal skills
Troubleshoot problems involving applications, products, and vendors
Identify, document, and escalate customer issues
Communicate technical solutions through multiple channels
Document customer interactions in real time and potentially author content for review
Solve problems using knowledge of product functions, features, and customer environments
Analyze and correct product issues and malfunctions
Manage a full range of moderate-scope problems and modify existing procedures and processes as needed
Manage multiple tickets involving technical problems
Collaborate with technicians and supervisors to solve complex problems
Explain technical issues clearly to management and customers

Requirements

What you’ll need

Preferred education: High School or equivalent vocational qualification / experience
Preferred work experience: 1–2 years
Intermediate-level skills in Microsoft business applications, including Word, Excel, and Outlook
Customer service orientation
Solid professional work behaviors, including attendance, teamwork, and time management
Strong communication skills, including listening, providing clear and concise information, and using proper language and grammar
Full knowledge of job-related knowledge and procedures

Benefits

Comp & perks

Hybrid work
Adaptable hours
Summer Flex Fridays
Focus Fridays
Annual companywide well-being day