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Senior Manager, Program Management
Zebra Zebra. Lead successful delivery of Zebra solutions for clients through direct and indirect management of program management, implementation, client stakeholders, and cross-functional teams .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in program and project management, leading complex Professional Services implementations while fostering strong relationships with client stakeholders. Proficient in advanced project management techniques and tools, ensuring successful delivery and alignment with business outcomes.
Highest-signal resume keywords
Program ManagementProject ManagementProfessional Services DeliveryClient Relationship ManagementPMP/PgMP Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ManagementProject ManagementSaaS ImplementationsRisk ManagementImplementation PlanningBudget ManagementScope ManagementSchedulingResource ManagementChange Control
Soft Skills
Effective CommunicationInfluencing SkillsFacilitation SkillsMentorshipTeam Leadership
Tools & Technologies
Microsoft ProjectProject Management Tools
Certifications & Qualifications
PMP CertificationPgMP CertificationMBA
Industry Keywords
Client-Facing ProjectsCross-Functional TeamsStakeholder EngagementOperational ObjectivesProposal Development
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Lead successful delivery of Zebra solutions for clients through direct and indirect management of program management, implementation, client stakeholders, and cross-functional teams
- Oversee multiple client-facing projects and programs, ensuring scope, schedule, budget, quality, and business outcomes are achieved
- Manage complex implementation portfolios and build trusted relationships with client Director, VP, and C-suite stakeholders
- Lead and develop program/project management teams, including training, mentorship, and growth opportunities
- Execute multiple moderate to large-scope Professional Services implementation projects and client programs
- Improve and apply program management tools, methodologies, and templates
- Plan and execute programs autonomously
- Organize cross-functional and client-facing implementation activities, meetings, executive status reporting, and project documentation
- Identify and resolve complex portfolio-level implementation and delivery challenges
- Balance scope, schedule, budget, resources, change control, and business outcomes
- Present project status, risks, escalations, recommendations, and business outcomes to senior Zebra and client executives
- Engage Zebra, partner, and client resources to address obstacles, escalations, delays, and dependencies
- Establish operational objectives and delegate assignments
- Apply advanced project management techniques to scheduling and staffing plans
- Develop comprehensive risk management plans
- Lead Professional Services delivery, implementation, onboarding, deployment, adoption planning, and post-implementation transition activities
- Maintain relationships with client business, technology, operations, and executive stakeholders
- Lead executive-level client communications, steering committees, escalations, and decision facilitation
- Partner with Sales, Presales, Solution Architecture, and Professional Services leadership on opportunity qualification, scoping, implementation approaches, and services estimation
- Contribute to proposals, statements of work, pricing discussions, delivery assumptions, resourcing, timelines, risks, and recommendations
- Participate in client-facing sales and presales meetings
- Identify, recommend, and implement process improvements
Requirements
What you’ll need- Bachelor’s degree required
- 12+ years’ experience in program/project management, Professional Services delivery, SaaS implementations, or related customer-facing transformation roles
- 3–5+ years’ experience in a direct people leadership role
- Must reside in the US, within a drivable distance to Kennesaw, GA
- Ability to work a hybrid schedule of 3 days in office and 2 days remote
- Approximately 25% travel, including domestic and international travel
- Effective presentation, communication, influencing, and facilitation skills
- Ability to manage multiple concurrent client implementations and build strong client relationships
- Proficiency in Project Management and Microsoft tools
- PMP/PgMP certification preferred
- MBA preferred
Benefits
Comp & perks- Performance-based annual cash incentive at a target equal to 20% of base pay
- Healthcare
- Wellness programs
- Inclusion networks
- Continued learning and development offerings
- Community service days
- Traditional insurances
- Parental leave
- Employee assistance program
- Paid time off
- Hybrid work
- Adaptable hours
- Summer Flex Fridays
- Focus Fridays
- Annual companywide well-being day
- Potential eligibility for long-term incentive equity awards