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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with a focus on communication, empathy, and problem-solving. Proficient in using ticketing systems to manage customer interactions and improve user documentation.
Highest-signal resume keywords
Customer Service ExperienceVerbal & Written Communication SkillsTicketing System ExperienceEmpathy & De-Escalation SkillsCSAT & NPS Measurement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceTicketing SystemDocumentation ImprovementBooking FulfillmentIssue Escalation
Soft Skills
EmpathyProblem-SolvingCollaborationAdaptabilityCommunication
Tools & Technologies
ZendeskKustomer
Industry Keywords
Customer HappinessFast-Paced Startup EnvironmentInbound & Outbound CommunicationsCSATNPS
About the role
Key responsibilities & impact- Provide customer and patient support for inbound and outbound communications with Zeel users and network providers
- Engage with customers, patients, and providers via text, live chat, email, and phone
- Handle escalations with frustrated customers and providers
- Fulfill and schedule bookings with requested providers in the Zeel network
- Escalate top-priority, critical issues to the appropriate team
- Improve documentation to help Zeel users help themselves
- Collaborate with other departments and fellow associates on projects as necessary
Requirements
What you’ll need- 3-4 years of experience in a customer service role
- Exceptional verbal & written communication skills in English
- Experience using a ticketing system, such as Zendesk or Kustomer
- Empathy with customers and an ability to quickly size up situations and potential issues
- Ability to use empathy to de-escalate difficult situations
- Obsession with customer happiness; CSAT and NPS are measured
- Roll-up-your-sleeves mentality suited to a fast-paced startup environment
- Ability to work evening, weekend, and holiday hours
- Must be physically located within the United States
Benefits
Comp & perks- Flexible vacation time
- Medical, dental & vision benefits
- 401K (with company match)
- Fully remote/WFH, equipment provided
- Complimentary/discounted massages