Zeel

Customer Support

• Provide top customer and patient support for inbound and outbound communications with Zeel users and providers
• Engage with customers, patients, and providers via text, live chat, email, and phone
• Handle escalations with frustrated customers and providers
• Fulfill and schedule bookings with requested providers in the Zeel network
• Escalate critical issues to the appropriate team
• Improve documentation to help Zeel users help themselves
• Collaborate with other departments and fellow associates on projects as necessary

Support Representative, Morning/Daytime

• Provide customer and patient support for inbound and outbound communications with Zeel users and network providers
• Engage with customers, patients, and providers via text, live chat, email, and phone
• Handle escalations with frustrated customers and providers
• Fulfill and schedule bookings with requested providers in the Zeel network
• Escalate top-priority, critical issues to the appropriate team
• Improve documentation to help Zeel users help themselves
• Collaborate with other departments and fellow associates on projects as necessary

Support Representative, Morning/Daytime

Support Representative, Evening/Night Shift