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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional verbal and written communication skills in English, with a strong focus on customer satisfaction and the ability to de-escalate challenging situations. Proficient in using ticketing systems to manage customer interactions and improve service delivery.
Highest-signal resume keywords
Customer Service ExperienceVerbal Communication SkillsWritten Communication SkillsTicketing System ExperienceEmpathy in Customer Interactions
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceTicketing System ExperienceBooking FulfillmentDocumentation Improvement
Soft Skills
EmpathyDe-escalation SkillsCollaborationProblem-Solving
Tools & Technologies
ZendeskKustomer
Industry Keywords
Customer HappinessCSATNPSInbound CommunicationsOutbound Communications
About the role
Key responsibilities & impact- Provide top customer and patient support for inbound and outbound communications with Zeel users and providers
- Engage with customers, patients, and providers via text, live chat, email, and phone
- Handle escalations with frustrated customers and providers
- Fulfill and schedule bookings with requested providers in the Zeel network
- Escalate critical issues to the appropriate team
- Improve documentation to help Zeel users help themselves
- Collaborate with other departments and fellow associates on projects as necessary
Requirements
What you’ll need- 3-4 years of experience in a customer service role
- Exceptional verbal & written communication skills in English
- Experience using a ticketing system, such as Zendesk or Kustomer
- Empathy with customers and an ability to quickly size up situations and potential issues
- The ability to use empathy to de-escalate difficult situations
- An obsession with customer happiness; CSAT and NPS are measured
- A roll-up-your-sleeves mentality befitting a fast-paced startup environment
- Must be physically located within the United States
- Availability for weekend and holiday hours
- Possible shifts include 8am-5pm, 10am-7pm, and 11am-8pm EST
Benefits
Comp & perks- Flexible vacation schedule
- Medical, dental & vision benefits
- 401K (with company match)
- Fully remote/WFH
- Complimentary/discounted massages