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Career Advisor
Zeiders Enterprises, Inc.. Support military spouses through the Military OneSource Military Spouse Education and Career Opportunities (SECO) Program .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing educational and career advising to military spouses, utilizing strong communication and critical thinking skills to connect clients with appropriate resources. Proficient in managing case systems and delivering training in a fast-paced contact center environment.
Highest-signal resume keywords
Bachelor's Degree4+ Years Educational Advising ExperienceTraining Development and DeliveryStrong Communication SkillsActive Certification (NAWDP, NBCC, NCDA)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Educational AdvisingCareer CoachingTraining DevelopmentPublic SpeakingGroup PresentationCase ManagementCredentialing InformationWebsite TroubleshootingResource AssessmentOccupational Licensing
Soft Skills
Active ListeningCritical ThinkingRapport BuildingAdaptabilityTeam Collaboration
Tools & Technologies
Call Center TechnologyCase Management SystemOnline Education PlatformsVirtual Communication Tools
Certifications & Qualifications
NAWDP CertificationNBCC CertificationNCDA Certification
Industry Keywords
Military Spouse SupportDepartment of Defense ProgramsSocial ServicesAdult EducationContact Center Operations
About the role
Key responsibilities & impact- Support military spouses through the Military OneSource Military Spouse Education and Career Opportunities (SECO) Program
- Maintain readiness in a fast-paced contact center environment
- Receive initial calls through live handoffs using call center technology
- Receive incoming live chats
- Assess military spouses’ needs and provide individualized Government-approved resources
- Provide education and career advising
- Recommend online and distance education and training opportunities
- Educate spouses about financial assistance resources
- Assist spouses with understanding Federal, state, and local occupational licensing
- Provide credentialing information for select career fields
- Schedule career coaching appointments
- Troubleshoot website access associated with SECO programs
- Assist with administration of a Department of Defense military spouse scholarship program
- Maintain the government-provided case management system, spouse profiles, and scholarship accounts
- Connect military spouses with academic and employment opportunities
Requirements
What you’ll need- Bachelor's degree
- 4+ years of professional experience providing high-quality, in-depth educational, career, or employment advising or coaching to diverse adult populations
- 3 years of experience in training development and delivery, public speaking, group presentation, and facilitation, preferably in adult education or medical/non-medical settings
- 2 years of experience supervising or overseeing the delivery of social services and/or education programs, systems, and services
- U.S. Citizenship due to U.S. Government systems access
- Home broadband internet service exceeding 3 Mb upload and download speeds
- Strong technology and research skills
- Ability to navigate multiple computer systems simultaneously
- Strong communication skills and active listening ability
- Critical thinking skills to connect clients with applicable resources
- Ability to accommodate a full-time training schedule during the first 6–8 weeks of employment
- Must have a home office setup
- Ability to occasionally lift and/or move up to 20 pounds
- Preferred: active certification through NAWDP, NBCC, or NCDA
- Preferred: contact center or educational service operations experience
- Preferred: former Military, Military Spouse, Veteran, or Wounded Warrior experience
- Preferred: experience in a structured environment with set schedules
- Preferred: ability to build rapport remotely/virtually
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodations for individuals with disabilities
- Full-time remote work-from-home opportunity
- Home office setup
- Employer-provided training schedule for the first 6–8 weeks of employment