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Career Advisor
Zeiders Enterprises, Inc.. Provide individualized career support to military spouses through the Military OneSource SpouseWorks Program .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing individualized career support and education advising to military spouses, utilizing strong technology and research skills to navigate multiple systems. Proficient in training development, public speaking, and facilitating group presentations in diverse settings.
Highest-signal resume keywords
Career AdvisingTraining DevelopmentPublic SpeakingCase ManagementTechnology Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Career CoachingEducational AdvisingTraining DeliveryFacilitationCase Management System MaintenanceOccupational Licensing KnowledgeCredentialing InformationWebsite TroubleshootingResource AssessmentScholarship Program Administration
Soft Skills
Strong Communication SkillsActive ListeningCritical ThinkingApproachable PersonalityRapport Building
Tools & Technologies
Call Center TechnologyComputer Systems NavigationOnline Education PlatformsDistance Education ResourcesGovernment-Provided Systems
Certifications & Qualifications
NAWDP CertificationNBCC CertificationNCDA Certification
Industry Keywords
Military SpousesSocial ServicesAdult EducationContact Center OperationsDepartment of Defense
About the role
Key responsibilities & impact- Provide individualized career support to military spouses through the Military OneSource SpouseWorks Program
- Maintain readiness in a fast-paced contact center environment
- Receive initial calls via live handoff using call center technology
- Receive incoming live chats
- Assess military spouses’ needs and provide individualized government-approved resources
- Provide education and career advising
- Recommend online and distance education and training opportunities
- Educate spouses about financial assistance resources
- Assist spouses with understanding federal, state, and local occupational licensing
- Provide credentialing information for selected career fields
- Schedule career coaching appointments
- Troubleshoot website access for SpouseWorks programs
- Assist with administration of a Department of Defense military spouse scholarship program
- Maintain the government-provided case management system, spouse profiles, and scholarship accounts
- Work according to a schedule determined by the Advisor Services Lead within call center operating hours
Requirements
What you’ll need- Candidates must reside in the United States
- Bachelor's degree
- 4+ years of professional experience providing high-quality, in-depth educational, career, or employment advising or coaching to diverse adult populations
- 3 years' experience in training development and delivery, public speaking, group presentation, and facilitation, preferably in adult education or medical/non-medical settings
- 2 years' experience supervising or overseeing the delivery of social services and/or education programs, systems, and services
- U.S. Citizenship required due to U.S. Government systems access
- Home internet service exceeding 3Mb upload and download speeds through broadband service
- Strong technology and research skills
- Ability to navigate multiple computer systems simultaneously
- Strong communication skills and positive, approachable personality
- Active listening and critical thinking skills
- Ability to accommodate a full-time training schedule for the first 6–8 weeks of employment
- Must have a home office setup
- Ability to occasionally lift and/or move up to 20 pounds
- Preferred: active certification through NAWDP, NBCC, or NCDA
- Preferred: contact center or educational service operations experience
- Preferred: former military, military spouse, veteran, or wounded warrior
- Preferred: experience working in a structured environment with set schedules
- Preferred: ability to build rapport in a remote/virtual setting
- Cover letter and resume required
Benefits
Comp & perks- Remote work from home
- Full-time employment
- Reasonable accommodations for applicants with disabilities
- Equal Opportunity Employer
- Protected Veterans/Individuals with Disabilities protections