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Career Advisor – Part Time
Zeiders Enterprises, Inc.. Maintain readiness in a fast-paced contact center work environment supporting military spouses .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in educational and career advising for military spouses, utilizing strong communication, critical thinking, and technology skills to connect clients with appropriate resources. Proficient in managing case systems and delivering training in a structured environment.
Highest-signal resume keywords
Bachelor's Degree4+ Years Educational Advising ExperienceTraining Development and DeliveryStrong Communication SkillsNAWDP, NBCC, or NCDA Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Educational AdvisingCareer CoachingTraining DevelopmentPublic SpeakingGroup PresentationCase Management System MaintenanceWebsite TroubleshootingResource AssessmentOccupational Licensing KnowledgeCredentialing Information
Soft Skills
Active ListeningCritical ThinkingRapport BuildingAdaptabilityTeam Collaboration
Tools & Technologies
Call Center TechnologyLive Chat SystemsComputer Systems NavigationBroadband Internet Service
Certifications & Qualifications
NAWDP CertificationNBCC CertificationNCDA Certification
Industry Keywords
Military Spouses SupportSocial ServicesAdult EducationDepartment of DefenseScholarship Program Administration
About the role
Key responsibilities & impact- Maintain readiness in a fast-paced contact center work environment supporting military spouses
- Receive initial calls from military spouses via live handoff using call center technology
- Receive incoming live chats from military spouses
- Assess military spouses’ needs and provide individualized government-approved resources
- Provide education and career advising
- Recommend online and distance education and training opportunities
- Educate military spouses about financial assistance resources
- Assist spouses with understanding federal, state, and local occupational licensing
- Provide credentialing information for select career fields
- Schedule career coaching appointments
- Troubleshoot website access associated with SpouseWorks programs
- Assist with administration of a Department of Defense military spouse scholarship program
- Maintain the government-provided case management system, spouse profiles, and scholarship accounts
Requirements
What you’ll need- Bachelor's degree
- 4+ years of professional experience providing high-quality, in-depth educational, career, or employment advising or coaching to diverse adult populations
- 3 years' experience in training development and delivery, public speaking, group presentation, and facilitation skills, preferably in adult education or a medical/non-medical setting
- 2 years' experience supervising or overseeing the delivery of social services and/or education programs, systems, and services
- U.S. Citizenship required due to U.S. Government systems access
- Home internet service with speeds exceeding 3Mb in both upload and download directions through broadband internet service
- Strong technology and research skills
- Ability to navigate multiple computer systems simultaneously
- Strong communication skills and active listening
- Critical thinking skills to connect clients to applicable resources
- Ability to accommodate a full-time training schedule for the first 6–8 weeks of employment
- Must have a home office setup
- Preference for active certification through NAWDP, NBCC, or NCDA
- Preference for contact center or educational service operations experience
- Preference for former Military, Military Spouse, Veteran, or Wounded Warrior status
- Preference for experience working in a structured environment with set schedules
- Preference for ability to build rapport in a remote/virtual setting
Benefits
Comp & perks- Remote work from home
- Part-time position
- Full-time training schedule accommodated for the first 6–8 weeks of employment
- Equal Opportunity Employer
- Reasonable accommodations for individuals with disabilities