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Career Advisor – Part time
Zeiders Enterprises, Inc.. Provide education, career, and employment services to military spouses through the SECO Program .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing education and career services to military spouses, with strong skills in counseling, training development, and communication. Proficient in managing case systems and delivering support in a fast-paced contact center environment.
Highest-signal resume keywords
Education And Career CounselingTraining Development And DeliveryPublic Speaking And Group PresentationCase Management System MaintenanceStrong Technology And Research Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Education CounselingCareer CounselingTraining DevelopmentPublic SpeakingGroup FacilitationCase ManagementAnalytical SkillsCritical ThinkingAttention To DetailStandard Operating Procedures
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationPatient Listening
Tools & Technologies
Contact Center TechnologyGovernment Case Management SystemWebsite Troubleshooting
Certifications & Qualifications
Bachelor's Degree In EducationHuman/Social Services
Industry Keywords
Military Spouse SupportDepartment Of DefenseSocial ServicesAdult EducationOccupational Licensing
About the role
Key responsibilities & impact- Provide education, career, and employment services to military spouses through the SECO Program
- Receive initial calls from military spouses through live handoffs using contact center technology
- Receive incoming live chats from military spouses
- Advise on online and distance education and training opportunities
- Provide tools for school selection and financial assistance resources
- Advise on federal, state, and local occupational licensing
- Provide credentialing information for select career fields
- Schedule career coaching appointments
- Troubleshoot website access associated with SECO programs
- Assist with administration of a Department of Defense military spouse scholarship program
- Maintain the government-provided case management system, spouse profiles, and scholarship accounts
- Maintain readiness to support military spouses in a fast-paced contact center environment
Requirements
What you’ll need- COVID-19 vaccination required, or approved accommodation for a protected medical or religious reason
- U.S. Citizenship due to U.S. Government systems access
- Bachelor's degree in education, human/social services, or related field OR four years’ experience providing social services, behavioral health, or adult training
- 4+ years of professional work experience with diverse adult populations in education, career, or employment counseling
- 3 years' experience in training development and delivery, public speaking, group presentation, and facilitation, preferably in adult education, medical, or non-medical settings
- 2 years' experience supervising or overseeing delivery of social services and/or education programs, systems, and services
- Home internet service exceeding 3Mb upload and download speeds through broadband internet
- Strong technology and research skills
- Ability to navigate multiple computer systems simultaneously
- Strong verbal and written communication skills
- Patient listening and strong analytical ability
- Critical-thinking skills to connect clients with applicable resources
- Attention to detail and ability to follow standard operating procedures
- Must complete and clear the full government background check process
- Must have a home office setup
- Ability to occasionally lift or move up to 20 pounds
- Preferred: contact center or educational service operations experience
- Preferred: former Military, Military Spouse, Veteran, or Wounded Warrior
Benefits
Comp & perks- Remote work from home
- Home office setup
- Reasonable accommodations for individuals with disabilities
- Equal Opportunity Employer / protected veterans and individuals with disabilities