Career Advisor Supervisor

Zeiders Enterprises, Inc.

. Provide support for geographically dispersed career center staff delivering individualized and comprehensive SpouseWorks Program services .

Posted 10/26/2026full-timeWoodbridge • Virginia • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing geographically dispersed teams and ensuring compliance with contract requirements while delivering high-quality service. Proficient in personnel management, performance evaluation, and providing professional development within a contact center environment.

Highest-signal resume keywords

Personnel ManagementContact Center OperationsGovernment Contracting FamiliarityPerformance CoachingTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program AdministrationSocial Services ManagementContract ComplianceQuality Control MonitoringPerformance EvaluationContent CreationPresentation SkillsCritical ThinkingProject ManagementEmployee Training

Soft Skills

Strong Communication SkillsProblem SolvingAdaptabilityConflict ResolutionCoaching

Certifications & Qualifications

Master’s DegreeBachelor’s Degree

Industry Keywords

Career CounselingHuman ResourcesSocial ServicesMilitary Lifestyle KnowledgeGeographically Dispersed Team Management

About the role

Key responsibilities & impact

Provide support for geographically dispersed career center staff delivering individualized and comprehensive SpouseWorks Program services
Ensure contract-related activities, Government interface, and personnel management comply with corporate policies and management philosophy
Serve as the primary corporate management resource for approximately 15 career advisors
Manage employees virtually and direct, coordinate, and evaluate the performance of the career advising team
Interview, hire, and train employees
Plan, assign, and direct work
Appraise, coach, reward, and discipline employee performance
Address complaints and resolve issues
Provide program guidance and quality-control monitoring and feedback
Ensure quality service delivery and compliance with contract requirements
Implement industry-standard contact center practices
Collaborate in a team environment and work independently on tasks and projects
Provide individualized performance coaching and professional development
Apply critical thinking to solve issues as part of an integrated contract management team
Complete deliverables on time with accuracy and professionalism
Contribute to developing and managing new initiatives
Create content for and conduct presentations for internal constituents

Requirements

What you’ll need

Master’s degree in Education, Career Counseling, Human Resources, Social Services, Business/Program Management or related field; OR a Bachelor’s degree in a related field
4 years of experience supporting Contact Center Operations
2 years of experience in social service program administration/management
3 years of personnel management/staff supervision, preferably in a contact center environment
Familiarity with government contracting
Experience managing a geographically dispersed team
Strong written and verbal communication skills
Ability to quickly pivot to changing contract priorities and requirements
U.S. citizenship
Valid driver’s license, transportation, and auto insurance
Access to U.S. Government facilities and systems
Preference for direct military lifestyle or population knowledge or experience
Ability to work in a contact center operating Monday–Saturday

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations for individuals with disabilities
Full-time employment
Remote work designation