Career Advisor Supervisor

Zeiders Enterprises, Inc.

. Provide support for geographically dispersed career center staff delivering individualized and comprehensive services under the Spouse Education and Career Opportunities (SECO) Program .

Posted 9/28/2026full-timeRemote • Virginia • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing geographically dispersed teams and providing individualized coaching and professional development within the context of career services. Proficient in contract management, personnel supervision, and implementing industry-standard practices in contact center operations.

Highest-signal resume keywords

Master’s Degree In Education4 Years Experience Supporting Contact Center Operations2 Years Experience In Social Service Program Administration3 Years Personnel Management ExperienceFamiliarity With Government Contracting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Career CounselingProgram ManagementPerformance EvaluationQuality Control MonitoringContent CreationPresentation SkillsCoachingEmployee TrainingContract ManagementSocial Service Administration

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationProblem SolvingTeam CollaborationAdaptability

Tools & Technologies

Personal ComputersTelephonesCopiersPrintersOffice Equipment

Certifications & Qualifications

U.S. CitizenshipValid Driver’s LicenseAuto Insurance

Industry Keywords

Spouse Education And Career Opportunities (SECO)Contact Center PracticesPersonnel ManagementGeographically Dispersed TeamsGovernment Background Check

About the role

Key responsibilities & impact

Provide support for geographically dispersed career center staff delivering individualized and comprehensive services under the Spouse Education and Career Opportunities (SECO) Program
Ensure contract-related activities, government interface, and personnel management follow corporate policies and management philosophy
Serve as the primary corporate management resource for approximately 15 career advisors
Manage employees virtually and oversee the direction, coordination, and performance evaluation of the career advising team
Interview, hire, train, plan, assign, and direct work
Appraise and coach performance, reward and discipline employees, address complaints, and resolve issues
Provide program guidance and quality-control monitoring and feedback
Implement industry-standard contact center practices
Collaborate with the integrated contract management team and work independently on tasks and projects
Provide individualized performance coaching and professional development
Complete required deliverables accurately, professionally, and on time
Contribute to new initiatives
Create content for and conduct presentations for internal constituents

Requirements

What you’ll need

Master’s degree in Education, Career Counseling, Human Resources, Social Services, Business/Program Management or related field; OR a Bachelor’s degree in a related field
4 years of experience supporting Contact Center Operations
2 years of experience in social service program administration/management
3 years of personnel management/staff supervision, preferably in a contact center environment
Prior SECO Senior Advisor or SECO Career Center Monitor experience may substitute for up to one year
Familiarity with government contracting
Ability to quickly pivot to changing contract priorities and requirements
Strong written and verbal communication skills
Experience managing geographically dispersed teams preferred
Direct military lifestyle or population knowledge or experience preferred
U.S. citizenship
Valid driver’s license, transportation, and auto insurance
Ability to complete and clear the full government background check process
Ability to work the 1:30pm–10:00pm EST shift
Ability to use personal computers, telephones, copiers, printers, and other office equipment

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations for individuals with disabilities
Full-time employment
Remote work arrangement
Professional development and performance coaching opportunities