Account Manager

ZEISS Group

. Manage relationships with key customers to maximize revenue and ensure customer satisfaction .

Posted 11/4/2026full-timeUnited StatesMid-LevelSenior💰 $66,000 - $82,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical sales and customer relationship management within the Life Sciences and Bioengineering sectors, with a strong focus on high-end microscopy applications and effective communication skills for both in-person and virtual presentations.

Highest-signal resume keywords

Technical Sales ExperienceHigh-End Microscopy KnowledgeLead Qualification and ConversionStrong Presentation SkillsSalesforce CRM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Lead QualificationMicroscopy TechniquesImage AnalysisBioinformaticsLaboratory Safety KnowledgeSpecimen HandlingTechnical Competency in Light MicroscopyProposal GenerationEquipment Installation and CalibrationSales Forecasting

Soft Skills

Customer AdvocacyProfessional CommunicationCollaborationProblem-SolvingContinuous Learning

Tools & Technologies

Salesforce CRMMS OfficeMS TeamsZSP Sales TechniquesChallenger Sales Techniques

Industry Keywords

Life SciencesBioengineeringAnalytical FieldsLaboratory SafetyPathogenic BiohazardsField Coverage AreaResearch ApplicationsTechnical SupportVirtual DemonstrationsCustomer Perfect Order

Tech Stack

Tools & technologies

SCSS

About the role

Key responsibilities & impact

Manage relationships with key customers to maximize revenue and ensure customer satisfaction
Follow up with customers by email, phone, video calls, and webchat within 24 hours on leads from the business development team
Track, convert, or disqualify leads in Salesforce CRM
Qualify leads and advance opportunities using ZSP and Challenger sales techniques
Conduct customer-needs, budget, timeline, stakeholder, and competition assessments
Present and position ZEISS products against competitors, including in-lab and online/remote presentations
Drive sales discussions and demonstrate technical competency across the core light-microscopy portfolio
Initiate and manage the sales process from lead response through qualification, presentation, and closing
Maintain Salesforce CRM records and accurate forecasting weekly or biweekly
Conduct customer face-to-face interactions, potentially up to 75% onsite depending on territory
Use MS Teams, webchat, online marketplaces, and virtual demonstrations for remote account geographies or low-cost product lines
Collaborate with cross-functional teams and seek sales coaching from RSM and PASS managers
Organize lunch-and-learns, product demonstrations, and workshops to generate leads
Advocate for customers and establish expectations when issues arise
Generate technically accurate quotes and proposals
Coordinate with Sales Support, Logistics, PASS, SASS, Service, CSE, and RFSM stakeholders for orders and installations
Complete Customer Perfect Order forms within 30 days for qualifying orders
Handle demo equipment and optimize on-site and remote demo resources
Install, integrate, calibrate, and troubleshoot equipment hardware and software
Provide initial and ongoing training and support after installation
Work with local business partners to provide portfolio coverage
Communicate professionally and ethically with customers, colleagues, and stakeholders
Engage in personal development through ZEISS CurioZ training and independent learning

Requirements

What you’ll need

Bachelor’s degree or higher in Life Sciences or Bioengineering from an accredited college or university required
Working knowledge of high-end microscopy, including laser scanning microscopy, preferred
Experience with imaging techniques beyond simple image capture and manipulation, such as automated time lapse with Z-stack, preferred
Experience in Life Sciences, Bioengineering, or Analytical fields applying widefield fluorescence and confocal microscopy to research applications preferred
Experience in technical sales, managing a field coverage area for technical sales or product support, and/or research experience in a lab environment preferred
Knowledge and experience in biological applications and workflow solutions, including image analysis and bioinformatics, a plus
Sound knowledge and understanding of Laboratory Safety requirements for BSL-1, BSL-2, and when required BSL-3 environments
Knowledge of specimen handling of Level 3 and below pathogenic biohazards, including bacteria, viruses, fungi, parasites, and prions
Good knowledge of MS Office
Strong presentation skills required in both in-person and virtual environments
Willingness to continuously acquire product and application knowledge independently
Responsible for personal safety when visiting labs and institutions
Must reside in the Seattle market to cover the Washington and Oregon territory

Benefits

Comp & perks

Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
Performance bonus or sales commissions