ZEISS Group

Sales

• Lead the Canadian commercial strategy, sales execution, revenue growth, profitability and market development for the Ophthalmic Devices business
• Lead ophthalmic diagnostics, surgical ophthalmology, refractive solutions, retina, anterior segment and related clinical education or professional development activities
• Achieve annual revenue, profit and market share objectives
• Develop annual business plans, sales forecasts, expense budgets and growth initiatives
• Provide business updates, sales funnel reviews and forecast submissions to Canadian and regional leadership
• Lead monthly business reviews using data-driven performance analysis
• Lead capital equipment opportunity planning from lead generation through installation, customer adoption and lifecycle management
• Monitor installed base performance, replacement opportunities and cross-selling opportunities
• Recommend pricing strategies, promotional programs, territory planning, resource allocation and future product opportunities
• Identify incremental opportunities with strategic partners, key accounts and healthcare institutions
• Build, coach and develop a high-performing Canadian sales team
• Establish sales goals, territory expectations and accountability measures
• Support career development, succession planning and talent growth
• Participate in strategic customer engagements, major sales presentations, executive negotiations and key opportunity pursuits
• Conduct performance discussions, field coaching, joint customer visits and opportunity reviews
• Use Salesforce for pipeline management, account planning, forecasting, opportunity coaching, performance management and commercial analytics
• Monitor Canadian market trends, customer needs, competitive activity and emerging opportunities
• Build relationships with key customers, strategic accounts, ophthalmologists, optometrists, clinics, hospitals, academic institutions and buying groups
• Lead complex RFPs, public tenders, GPO and hospital procurement opportunities
• Coordinate Clinical Applications, Marketing, Service, Finance and Regulatory teams on proposals and customer solutions
• Develop bid strategies and oversee timely proposal submissions
• Represent ZEISS Canada at industry events, conferences, customer forums and strategic discussions
• Develop and oversee national strategic account plans and executive engagement plans
• Partner with Marketing and regional leaders on product positioning, launches, promotions and market development
• Manage revenue plans, expense budgets, sales forecasts and profitability objectives
• Maintain rolling forecasts and identify corrective actions for performance gaps
• Lead cross-functional and matrix collaboration across ZEISS Canada and regional stakeholders
• Ensure adherence to ZEISS policies, quality processes, regulatory requirements, compliance expectations and ethical business practices

Head of Sales – Medical Technology, Ophthalmology

Business Development Rep

• Drive new opportunity generation and support commercial success for the Academic Life Sciences Customer Segment
• Develop and execute North American go-to-market strategies
• Identify and interpret market signals, customer needs, competitive dynamics, and growth opportunities
• Develop market intelligence, customer insights, competitive analysis, and recommended commercial actions
• Create differentiated product positioning, value propositions, messaging, and customer-facing content
• Build relationships with customers, key opinion leaders, industry organizations, channel partners, and group purchasing organizations
• Develop market-development plans and opportunities across priority applications and product lines
• Support product launches, targeted campaigns, sales training, and sales enablement
• Represent ZEISS at customer meetings, conferences, trade shows, advisory discussions, and industry events
• Monitor qualified opportunity development and evaluate commercial performance
• Provide regular business updates and manage assigned budgets and expenses

Business Development Manager

Data Engineer

• Conceptualize, implement, and further develop data models linking development, manufacturing, SAP, and supply-chain data
• Translate physical and process requirements into robust, traceable data models using OLAP/OLTP, Data Vault, and dimensional modeling
• Collaborate with process and domain experts to clarify definitions, thresholds, quality rules, and compliance requirements
• Design and implement data governance, quality checks, metadata management, and lineage tracking
• Implement production data pipelines using Kafka Streams, dbt transformations, Trino, Databricks, and CI/CD with quality gates and automated tests
• Ensure data consistency, visibility, and availability for analytics, AI/ML models, and simulations
• Develop performance and scaling strategies, including monitoring, profiling, and performance tuning
• Mentor less experienced Data Engineers, promote best practices, and conduct code reviews
• Contribute to architecture decisions, security-by-design, and data privacy requirements

Senior Data Engineer – f/m/d

• Drive sales, collections, and revenue for assigned customers, primarily chain stores and individual optical outlets within the allocated territory.
• Manage channel partners and distribution networks to ensure market coverage and business growth.
• Monitor market trends, competition activities, and customer feedback to identify growth opportunities.
• Ensure timely collections and adherence to company processes and policies.
• Activate new customer accounts and grow business with existing customers by increasing share of wallet.
• Execute consultative selling, understanding customer needs and positioning appropriate solutions.
• Build and maintain strong relationships with opticians, store owners and optometrists.

Sales Specialist

Field Engineer

• Install, repair, upgrade, and perform preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory
• Diagnose and repair designated products, including preventative maintenance, installations, and upgrades
• Schedule, create, verify, and modify customer visits based on customer needs
• Complete and submit daily field service reports
• Complete and submit weekly expense reports
• Maintain spare parts inventory and return designated spare parts
• Support revenue growth through promotion and retention of service agreements
• Interface professionally with customers, team members, management, Sales, and Technical Support
• Instruct customers on equipment operation and maintenance when needed
• Manage company-issued inventory, tools, diagnostic equipment, vehicle, and other property

Field Support Engineer II

Sales Engineer

• Drive growth of the assigned product portfolio within the assigned territory
• Identify and create new sales opportunities
• Develop and execute a territory plan and identify opportunities for growth
• Travel within the assigned territory to prospect, meet customers, perform product demonstrations, and support sales and marketing activities
• Collaborate with local teams at the ZEISS Quality Excellence Center to support demonstrations, customer engagement, and sales activities
• Maximize sales potential by identifying and sharing leads with other sales channels and teams
• Stay current on software and hardware capabilities to deliver high-quality customer demonstrations
• Follow the ZEISS Sales Process to tailor solutions to customers’ specific needs
• Support sales and marketing events to promote products and engage potential customers
• Maintain an accurate sales pipeline, opportunity updates, and customer activity records in Salesforce

General

• Generate new business sales and profits (P&L) in a specific territory
• Commit to an annual sales budget and develop an annual business plan to achieve territory objectives
• Forecast monthly equipment pipeline
• Attain or exceed yearly revenue and profit quotas while managing a specific expense budget
• Conduct scheduled personalized sales demonstrations for surgeons, operating room staff, and administration
• Work effectively in a team environment to ensure lead sharing
• Work with Posterior and Anterior specialists to ensure effective account management after equipment sales
• Maintain, analyze, and utilize territory records and other information to organize, plan, execute, and measure results
• Educate and follow up with surgeons, operating room staff, and administration on product operation, utilization, and application
• Provide timely, accurate, and constructive written and oral communications to management regarding expected sales and planned monthly activity
• Operate a specific cost center to control sales, expenses, inventory, and accounts receivable
• Maintain SFDC reports, dashboards, and updates for opportunities, leads, and sales funnel
• Develop and implement synergy opportunities among ZEISS companies, Carl Zeiss Meditec field service, and corporate partners
• Develop and implement creative and profitable marketing approaches for individual regional demands
• Complete all paperwork and requested information in a timely manner
• Maintain SFDC updates, Concur, Fleet, CurioZ, etc.

Senior Equipment Specialist

Application Engineer

• Assist customers and ZEISS sales teams with pre-sales activities including product demonstrations and sales support
• Support post-sales activities, including helping customers understand and apply hardware and software systems
• Provide product demonstrations, formal and custom training classes, telephone and on-site support, programming, and measurement services
• Provide technical consultation to field sales personnel and the HandsOnMetrology dealer network on advanced applications and systems
• Facilitate accurate technical information flow to the field sales force
• Maintain focus on advanced applications and new ZEISS technology
• Support introduction of new products into the North American market
• Provide technical training programs to field sales personnel and the HandsOnMetrology dealer network
• Plan, prepare, and perform customer demonstrations in-house and in the field
• Provide technical after-sales support and customer training
• Respond to customer and department software/applications support questions
• Aid with software and system testing for product development
• File accurate software performance reports
• Provide applications expertise for project-related activities
• Respond to quotation requests by analyzing inspection requirements and quoting part programming costs
• Estimate anticipated Gage R&R results
• Perform on-site implementation of quoted application items
• Support IT-related issues
• Perform other duties as required

Field Application Engineer

Support Engineer

• Provide advanced technical support to end users, ZEISS employees, EHR vendors, Affiliates and Distributors
• Use in-depth troubleshooting techniques to identify and communicate solutions to complex issues
• Partner with or escalate complex issues to the VERACITY development team, VERACITY IT personnel, and/or VERACITY supervisor
• Work effectively with other departments to help ensure product service and quality performance
• Contribute to VERACITY growth and NPS goals
• Train, troubleshoot, and educate surgeons and their teams about VERACITY and other cataract-related ZEISS products
• Respond to complex technical questions via telephone, fax, email, and rarely on-site at customer locations
• Contribute insights and feedback to service documentation
• Review instrument performance trending reports and communicate problem areas monthly
• Maintain or improve technical expertise on company products and services
• Work cross-functionally with product and quality teams to resolve customer and service issues
• Mentor Technical Support Representatives
• Participate in onboarding new hires and peer coaching
• Participate in policy setting and strategy changes to improve customer service fulfillment
• Adhere to industry safety standards
• Assume special projects delegated by the VERACITY Manager

Technical Support Engineer I

• Install, repair, troubleshoot, service and calibrate high-tech machines at customer locations.
• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Learn new skills on high-tech CMMs (Coordinate Measuring Machines) using mechanical and electronic aptitude.
• Perform necessary administrative paperwork completely and accurately.
• Work independently in a high-pressure, fast-paced and innovative environment.
• Travel 90–100% within the service area, including international travel as needed.
• Support installation and servicing of custom equipment through process enhancements.
• Interact with customers and cross-functional service groups supporting and launching ZEISS products into the field.
• Aid the R&D team with engineering work related to design, build and new system testing.
• Support production of systems during assembly and setup.
• Perform other duties as required.

Field Service Technician

Project Manager

• Define project scope, objectives, deliverables, success measures, and delivery plans
• Lead global, cross-functional project teams in a matrix organization and establish clear roles, governance, and ways of working
• Plan and coordinate development, market execution and implementation activities for strategic solutions
• Foster clear, direct communication across the project team and leverage international perspectives to improve outcomes
• Plan and allocate project resources in alignment with priorities and delivery requirements
• Manage projects within agreed time, quality, and cost parameters
• Apply appropriate project management methodologies, tools, and techniques based on project complexity and requirements maturity
• Adapt plans constructively as requirements evolve while maintaining focus on business value and delivery outcomes
• Identify, assess, manage, and escalate project risks, issues, dependencies, and decisions
• Manage stakeholders across functions and leadership levels, including preparation of concise project reporting
• Track delivery outcomes and support benefits realization following implementation
• Lead strategic, high-impact projects across the US project portfolio, including digital platform and innovative commercial model projects
• Support implementation of the global support concept for deployed solutions

Full-stack Engineer

• Develop and maintain ZEISS subscription platforms
• Collaborate in an interdisciplinary team comprising a Product Owner, developers, and testers
• Design and implement functional and technical architectures that transform business processes into digital solutions
• Develop and operate subscription solutions in an agile DevOps environment
• Continuously improve subscription solutions based on customer and user feedback
• Apply continuous integration, continuous delivery, and test automation
• Build orchestration solutions
• Support the team in resolving user issues
• Write high-quality code and validate quality through unit, integration, and acceptance testing

Software Engineer, Java

• Serve as the primary contact for customer and sales communications within a sales region
• Manage quotes and create capital equipment quotations
• Enter sales orders into the ERP order management system
• Process orders from receipt through invoicing
• Monitor backlog and provide order and shipment status
• Collaborate with manufacturing, shipping, accounts receivable, finance, logistics, sales, IT, service, and marketing
• Work with management to obtain approvals and documentation before completing transactions
• Monitor orders and coordinate with production control, shipping, and logistics to obtain shipment information
• Review scheduled ship dates and manage or escalate backlog changes
• Analyze inventory and assign orders to building configurations from US inventory locations
• Maintain detailed communication and customer activity records
• Provide daily, weekly, and monthly order status reports and follow month-end cut-off schedules
• Process returns, exchanges, cancellations, and price adjustments according to SOPs
• Assist with sales force forecasts
• Back up Sales Success Specialists as needed
• Maintain and follow applicable GMP and ISO 9001 processes and procedures

Sales Success Specialist

• Identify, evaluate, and develop new business opportunities, target markets, and application areas for micro-optical components and systems
• Build and maintain long-term customer relationships and develop strategic partnerships in industrial and scientific environments
• Present ZEISS Microoptics’ product and technology portfolio at trade shows, workshops, conferences, and customer meetings
• Analyze market, technology, and competitive developments and derive business, technology, and product roadmaps
• Manage complex customer inquiries from the initial idea through the proposal phase to contract conclusion
• Lead project acquisition activities and prepare for and conduct contract and price negotiations
• Prepare and evaluate technical proposals, including commercial calculations, in collaboration with the relevant departments
• Contribute to the development of sales and marketing strategies and the market positioning of new technologies and solutions
• Serve as the central interface between customers, development, and production
• Actively shape future business development in the Industrial Solutions & Research business area of the ZEISS Microoptics Business Unit

Business Development Manager – Microoptics

Account Manager

• Drive profitable sales growth and expand ZEISS market presence within an assigned territory
• Manage strategic customer relationships with ophthalmologists, optometrists, clinics, hospitals, and other healthcare stakeholders
• Develop and execute annual territory business plans and account-specific growth plans
• Identify and pursue new business opportunities
• Analyze territory performance and maximize revenue and market share
• Manage the complete sales cycle from prospecting through implementation, installations, and post-sale follow-up
• Conduct customer meetings, sales presentations, product demonstrations, and evaluations
• Develop proposals and recommendations aligned with customer objectives
• Maintain sales pipeline and prepare sales forecasts and revenue projections
• Educate healthcare professionals and support staff on product applications and best practices
• Support product implementation and customer onboarding
• Develop strategic account plans and assess equipment footprints, technology utilization, replacement cycles, and business needs
• Monitor competitor activity, market dynamics, emerging technologies, and industry trends
• Lead or participate in RFPs, RFQs, tenders, contract negotiations, and implementation activities
• Support product launches, promotional campaigns, customer education programs, conferences, trade shows, and marketing initiatives
• Collaborate with Marketing, Clinical Applications, Customer Care, Service, Finance, Sales Administration, and affiliated business units
• Support onboarding and development of newly hired Account Managers when required
• Maintain customer, pipeline, and opportunity data in Salesforce
• Complete activity reports, sales forecasts, expense reports, and required documentation
• Assist with customer orders, delivery coordination, and issue resolution
• Maintain compliance with company policies, quality standards, regulatory requirements, ISO processes, provincial and federal legislation, and ZEISS ethics standards