Account Manager

ZEISS Group

. Follow up with customers via email, phone, video calls, and webchat within 24 hours on leads from the business development team .

Posted 11/4/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $78,000 - $98,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical sales and customer engagement within Life Sciences and Bioengineering, utilizing advanced microscopy techniques and strong presentation skills. Capable of managing customer relationships and providing ongoing support while adhering to laboratory safety standards.

Highest-signal resume keywords

Technical Sales ExperienceHigh-End Microscopy KnowledgeLaboratory Safety ComplianceStrong Presentation SkillsCRM Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Lead QualificationSales ForecastingImage AnalysisBioinformaticsSpecimen HandlingMicroscopy TechniquesProposal GenerationEquipment InstallationCustomer TrainingTechnical Support

Soft Skills

Customer AdvocacyRelationship DevelopmentCollaborationCommunicationProblem-Solving

Tools & Technologies

Salesforce CRMMS OfficeMS TeamsWebchatVirtual Demonstrations

Industry Keywords

Life SciencesBioengineeringAnalytical FieldsLaboratory SafetyBSL-1BSL-2BSL-3Fluorescence MicroscopyConfocal MicroscopyTechnical Sales

Tech Stack

Tools & technologies

SCSS

About the role

Key responsibilities & impact

Follow up with customers via email, phone, video calls, and webchat within 24 hours on leads from the business development team
Track, convert, or disqualify leads in CRM
Qualify leads and advance opportunities using ZSP and Challenger sales techniques
Assess customer needs, budgets, timelines, stakeholders, and competition across the product portfolio
Present and position products, including in-lab and online/remote presentations
Drive sales from lead response through needs assessment, solution presentation, and closing
Maintain Salesforce CRM records and accurate sales forecasts weekly or biweekly
Conduct customer face-to-face interactions, selling, support, relationship development, and retention, up to 75% onsite
Use MS Teams, webchat, online marketplaces, and virtual demonstrations for remote geographies and low-cost product lines
Collaborate with cross-functional teams and provide sales insights and strategies
Organize lunch-and-learns, product demonstrations, and workshops
Advocate for customers and establish expectations when issues arise
Generate technically accurate quotes and proposals
Coordinate with Sales Support, Logistics, PASS, SASS, and Service stakeholders for orders and installations
Complete Customer Perfect Order forms within 30 days for qualifying orders
Care for demo equipment and follow receiving and return procedures
Optimize on-site and remote demo resources
Install, integrate, calibrate, and troubleshoot sold equipment and its hardware and software components
Provide initial and ongoing customer training and support after installation
Work with local business partners to provide portfolio coverage
Engage in personal development through ZEISS training and independent learning
Maintain professional, ethical, timely, and safety-conscious interactions with customers and stakeholders

Requirements

What you’ll need

Bachelor’s degree or higher in Life Sciences or Bioengineering from an accredited college or university required
Working knowledge of high-end microscopy, including laser scanning microscopy, preferred
Experience in Life Sciences/Bioengineering/Analytical fields applying widefield fluorescence and confocal microscopy to research applications and/or technical sales and managing a field coverage area for technical sales or product support and/or research experience in lab environment preferred
Knowledge and experience in biological applications and workflow solutions, including image analysis and bioinformatics a huge plus
Sound knowledge and understanding of Laboratory Safety requirements for BSL-1, BSL-2, and when required BLS-3 environments
Experience with specimen handling of Level 3 and below pathogenic biohazards, including bacteria, viruses, fungi, parasites, and prions
Good knowledge of MS Office
Strong presentation skills required in both in-person and virtual environments
Willingness to continuously acquire product and application knowledge independently
Capable and willing to engage customers in BSL-2 and BSL-3 facilities
Willingness and ability to travel domestically and overseas
Ability to lift heavy equipment crates weighing approximately 75 lbs
Must have a driving record in good standing
Must have a valid U.S. driver license
Must be able to drive a company-provided car/van
Ability to present professionally from a home office environment

Benefits

Comp & perks

Performance bonus or sales commissions
Medical plans
Vision
Dental
401k matching
Employee Assistance Programs
Vacation and sick pay
Retirement savings plan
Paid time off