Digital Technical Support Engineer I

ZEISS Group

. Provide expert-level technical support to consumers, field sales and service representatives, employees, affiliates, and distributors .

Posted 10/7/2026full-timeDublin • California • United StatesMid-LevelSenior💰 $44 - $53 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expert-level technical support capabilities, particularly in HL7 and third-party medical device integrations, while effectively leading teams to resolve complex technical issues. Proficient in developing documentation and mentoring peers to enhance departmental training.

Highest-signal resume keywords

Technical Support ExpertiseHL7 IntegrationComplex Problem ResolutionTeam LeadershipTechnical Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportHL7Medical Device IntegrationSoftware IntegrationProduct DocumentationTechnical Issue ResolutionProcess Improvement

Soft Skills

MentoringCollaborationCross-Functional Communication

Industry Keywords

Technical ExpertiseAd-Hoc Team LeadershipEscalation ManagementConsumer SupportField Sales Support

About the role

Key responsibilities & impact

Provide expert-level technical support to consumers, field sales and service representatives, employees, affiliates, and distributors
Respond to complex technical questions and inquiries with appropriate urgency
Engineer solutions to unique technical issues affecting product performance and service
Develop product and process documentation
Engineer and support HL7 and third-party medical device and software integrations
Lead ad-hoc teams handling complex escalations and coordinate support resolutions
Maintain and improve technical expertise on company products and services
Collaborate cross-functionally to resolve customer and service issues
Mentor peers and assist with departmental training needs

Requirements

What you’ll need

Technical expertise in company products and services, especially dedicated supported products
Experience with HL7 and other 3rd Party medical device & software integration
Ability to resolve highly complex technical questions and multi-faceted technical issues
Ability to lead ad-hoc teams addressing complex escalations across multiple disciplines
Ability to work cross-functionally with product or quality teams
Technical training capabilities
Ability to mentor peers and assist with onboarding new hires

Benefits

Comp & perks

Performance Bonus
Medical plans
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
Retirement savings plan
Paid time off