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Field Service Engineer – Level 2
ZEISS Group. Install new equipment with attention to detail and provide professional hand-off to customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and diagnosing complex automated electromechanical systems, with a strong focus on laboratory safety and customer engagement. Proficient in maintaining equipment, providing technical training, and managing spare parts effectively.
Highest-signal resume keywords
Troubleshooting Electromechanical SystemsLaboratory Safety ComplianceTechnical Training DeliveryCustomer Engagement in BSL-2 and BSL-3 FacilitiesPreventive Maintenance Execution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting SoftwareElectronicsOpticsMechanical SystemsElectro-Mechanical SystemsReading Engineering DocumentationTechnical TrainingPreventive MaintenanceEnvironmental Analysis TestingBillable Quotations
Soft Skills
Good Communication SkillsCustomer EducationAttention to DetailProblem-SolvingTeam Support
Tools & Technologies
ZEISS Predictive Service NetworkWindows Operating EnvironmentsWord Processing ApplicationsEmail Applications
Certifications & Qualifications
Technical Certificate in Technical/Scientific DisciplineValid U.S. Driver License
Industry Keywords
BSL-1BSL-2BSL-3Pathogenic BiohazardsAutomated Electromechanical SystemsPreventive Maintenance ProceduresSpare Parts ManagementCustomer SatisfactionTechnical TrainingEnvironmental Analysis
Tech Stack
Tools & technologiesElectron
About the role
Key responsibilities & impact- Install new equipment with attention to detail and provide professional hand-off to customers
- Independently troubleshoot and diagnose assigned equipment so repairs can be completed within a single visit
- Confirm all SVOs within 24 hours after completing work, following spare-parts and time-allocation procedures
- Provide accurate billable quotations within 24 hours when requested
- Complete contract-customer preventive maintenance within 90 days of SVO assignment using proper checklists and documentation
- Escalate unresolved issues through appropriate processes for rapid resolution and customer satisfaction
- Educate customers on upgrades and accessories and pass leads through proper channels
- Connect available systems to the ZEISS Predictive Service network
- Conduct environmental analysis tests at special sites or systems as assigned
- Train customers on basic system operation and maintenance
- Maintain ZEISS tools and assets
- Return spare parts within one week and accurately manage the Stock on Memo account
- Complete technical training and maintain thorough knowledge of assigned equipment
- Engage in personal development through the ZEISS CurioZ training portal and independent study
- Maintain personal safety when visiting laboratories and institutions
- Uphold ZEISS values with internal and external customers
- Support Level 1 FSEs as proficiency increases
- Perform other duties assigned by the manager
Requirements
What you’ll need- 4-year degree or technical certificate in technical/scientific discipline, related military electronics experience, or an equivalent combination of training and experience such as 3+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems
- Minimum 3 years of professional work experience
- Sound knowledge and understanding of Laboratory Safety requirements for BSL 1, 2, and 3 environments and specimen handling of Level 3 and below pathogenic biohazards
- Ability to troubleshoot software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro-mechanical systems
- Knowledge of Windows operating environments and word processing and/or email applications
- Ability to read and understand electrical or mechanical engineering documentation and schematics
- Valid U.S. driver license and driving record in good standing
- Ability to drive a company-provided car/van
- Capable and willing to engage customers in BSL-2 and BSL-3 facilities; may be asked to engage in BSL-4 environments
- Willingness and ability to travel domestically and overseas
- Ability to lift heavy equipment crates weighing approximately 75 lbs
- Frequent overnight travel, domestic and international, averaging 50%–70%
- Able to obtain a corporate credit card
- Successful completion of assigned technical training and required pre-reading, coursework, and examinations
- Good communication skills and ability to converse readily in English, verbally and in writing
- German is a plus, not required
Benefits
Comp & perks- Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Paid time off including vacation, personal, and sick days
- Six months to one-year of formal training as a Field Service Engineer
- Corporate credit card (must be able to obtain)