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Field Service Specialist
ZEISS Group. Install, commission, maintain, calibrate, upgrade and troubleshoot advanced microscopy systems, including SEM, FE-SEM, FIB-SEM and related equipment.
Tech Stack
Tools & technologiesElectronRay
About the role
Key responsibilities & impact- Install, commission, maintain, calibrate, upgrade and troubleshoot advanced microscopy systems, including SEM, FE-SEM, FIB-SEM and related equipment.
- Perform preventive and corrective maintenance, acceptance testing, performance verification and system upgrades in accordance with manufacturer standards.
- Diagnose complex technical issues across mechanical, electronic, electrical, computer and software systems using structured root cause analysis.
- Provide on-site and remote technical support, identify customer needs and develop effective, long-term solutions.
- Collaborate with Sales, Applications, Customer Support, Product Management and Global Technical Support teams to resolve technical issues and manage escalations.
- Provide technical guidance and basic user training to customers on equipment operation, maintenance and best practices.
- Identify spare part requirements, support service planning and ensure preventive maintenance activities are completed effectively.
- Prepare accurate service reports and maintain complete records of technical activities within CRM, service reporting and ticketing systems.
- Build strong, long-term customer relationships and maintain a high level of customer satisfaction.
- Follow health and safety requirements related to high-voltage systems, vacuum technology, radiation/X-ray safety and laboratory environments.
- Travel frequently to customer sites across Türkiye and occasionally internationally as required.
Requirements
What you’ll need- Bachelor’s degree in Electrical & Electronics Engineering, Electronics Engineering, Mechatronics Engineering, Physics, Physics Engineering or a related technical discipline.
- 1–3 years of experience in a technical service, field service or similar engineering role, preferably within an international organisation.
- Strong troubleshooting and problem-solving skills, with the ability to identify root causes and develop sustainable solutions.
- Ability to read and interpret electrical/electronic schematics, technical drawings, service documentation and maintenance instructions.
- Ability to troubleshoot and analyse mechanical, electronic, computer and software-related issues.
- Comfortable working with measurement instruments, diagnostic equipment and technical testing tools.
- Strong customer-facing and communication skills, with the ability to explain technical information clearly and professionally.
- Good command of written and spoken English, with the ability to communicate effectively with international technical teams.
- Valid driving licence and active driving experience.
- Willingness and ability to travel frequently to customer sites.
- For male candidates, completion of military service or no military obligation is required.
- Experience with electron microscopy, vacuum technology, high-voltage electronics, precision mechanics or scientific instrumentation.
- Previous experience working with SEM, FE-SEM, FIB-SEM or similar high-technology equipment.
- Experience with CRM systems, remote support tools, service reporting systems or ticketing platforms.
- Previous experience working with medical devices, analytical instruments, laboratory equipment or other complex technical systems.
Benefits
Comp & perks- Working with advanced technologies and highly skilled international teams.
- Opportunities for technical training, professional development and career growth within a global technology organisation.
- The opportunity to work directly with customers and contribute to the performance of advanced scientific and research equipment.