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Field Service Specialist
ZEISS Group. Install, commission, maintain, calibrate, upgrade and troubleshoot advanced microscopy systems, including SEM, FE-SEM, FIB-SEM and related equipment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in installing, maintaining, and troubleshooting advanced microscopy systems, including SEM, FE-SEM, and FIB-SEM. Proficient in providing technical support, customer training, and maintaining high customer satisfaction while adhering to safety standards.
Highest-signal resume keywords
Advanced Microscopy Systems MaintenanceTroubleshooting Mechanical And Electronic SystemsCustomer Support And Relationship ManagementTechnical Documentation InterpretationField Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Electrical And Electronics EngineeringMechatronics EngineeringRoot Cause AnalysisTechnical Problem-SolvingMeasurement Instruments ProficiencyElectron Microscopy ExperienceHigh-Voltage Electronics KnowledgePrecision Mechanics SkillsService Reporting SystemsTechnical Testing Tools
Soft Skills
Strong Communication SkillsCustomer-Facing SkillsTeam CollaborationTraining And Guidance
Tools & Technologies
CRM SystemsRemote Support ToolsService Reporting SystemsTicketing Platforms
Certifications & Qualifications
Valid Driving LicenceCompletion Of Military Service (For Male Candidates)
Industry Keywords
Vacuum TechnologyScientific InstrumentationLaboratory EquipmentAnalytical InstrumentsHigh-Technology Equipment
Tech Stack
Tools & technologiesElectronRay
About the role
Key responsibilities & impact- Install, commission, maintain, calibrate, upgrade and troubleshoot advanced microscopy systems, including SEM, FE-SEM, FIB-SEM and related equipment.
- Perform preventive and corrective maintenance, acceptance testing, performance verification and system upgrades in accordance with manufacturer standards.
- Diagnose complex technical issues across mechanical, electronic, electrical, computer and software systems using structured root cause analysis.
- Provide on-site and remote technical support, identify customer needs and develop effective long-term solutions.
- Collaborate with Sales, Applications, Customer Support, Product Management and Global Technical Support teams to resolve technical issues and manage escalations.
- Provide technical guidance and basic user training to customers on equipment operation, maintenance and best practices.
- Identify spare part requirements, support service planning and ensure preventive maintenance activities are completed effectively.
- Prepare accurate service reports and maintain complete records in CRM, service reporting and ticketing systems.
- Build strong, long-term customer relationships and maintain high customer satisfaction.
- Follow health and safety requirements related to high-voltage systems, vacuum technology, radiation/X-ray safety and laboratory environments.
- Travel frequently to customer sites across Türkiye, with occasional international travel as required.
Requirements
What you’ll need- Bachelor’s degree in Electrical & Electronics Engineering, Electronics Engineering, Mechatronics Engineering, Physics, Physics Engineering or a related technical discipline.
- 1–3 years of experience in a technical service, field service or similar engineering role, preferably within an international organisation.
- Strong troubleshooting and problem-solving skills, with the ability to identify root causes and develop sustainable solutions.
- Ability to read and interpret electrical/electronic schematics, technical drawings, service documentation and maintenance instructions.
- Ability to troubleshoot and analyse mechanical, electronic, computer and software-related issues.
- Comfortable working with measurement instruments, diagnostic equipment and technical testing tools.
- Strong customer-facing and communication skills, with the ability to explain technical information clearly and professionally.
- Good command of written and spoken English, with the ability to communicate effectively with international technical teams.
- Valid driving licence and active driving experience.
- Willingness and ability to travel frequently to customer sites.
- For male candidates, completion of military service or no military obligation is required.
- Experience with electron microscopy, vacuum technology, high-voltage electronics, precision mechanics or scientific instrumentation would be desirable.
- Previous experience working with SEM, FE-SEM, FIB-SEM or similar high-technology equipment would be desirable.
- Experience with CRM systems, remote support tools, service reporting systems or ticketing platforms would be desirable.
- Previous experience working with medical devices, analytical instruments, laboratory equipment or other complex technical systems would be desirable.
Benefits
Comp & perks- Working with advanced technologies and highly skilled international teams.
- Opportunities for technical training, professional development and career growth within a global technology organisation.
- The opportunity to work directly with customers and contribute to the performance of advanced scientific and research equipment.