Field Service Technician – Distributor Opportunity

ZEISS Group

. Install new automated electromechanical equipment and provide professional customer hand-offs .

Posted 10/16/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $72,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting, diagnosing, and repairing automated electromechanical systems, with a strong emphasis on laboratory safety protocols and customer engagement in BSL environments. Proficient in technical training and documentation, ensuring compliance with safety and operational standards.

Highest-signal resume keywords

Automated Electromechanical Systems RepairLaboratory Safety ComplianceTechnical Training CompletionCustomer Engagement in BSL EnvironmentsTroubleshooting Software and Electronics

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Troubleshooting Electromechanical SystemsPreventive MaintenanceSpecimen Handling of Pathogenic BiohazardsReading Electrical DocumentationTechnical Skill CertificationsOperating Windows EnvironmentsHigh Voltage Systems KnowledgeMechanical Systems RepairElectro-Mechanical Systems KnowledgeTime-Allocation Procedures

Soft Skills

Good Administrative SkillsTime Management SkillsAbility to Work IndependentlyTeam CollaborationCustomer Education

Tools & Technologies

ZEISS ToolsLaboratory EquipmentTechnical Training PortalsEmail ApplicationsWord Processing Applications

Certifications & Qualifications

Technical Certificate in Technical/Scientific DisciplineValid U.S. Driver License

Industry Keywords

BSL 1, 2, and 3 EnvironmentsPathogenic BiohazardsCustomer ServiceAutomated Systems InstallationEnvironmental Analysis Tests

Tech Stack

Tools & technologies

Electron

About the role

Key responsibilities & impact

Install new automated electromechanical equipment and provide professional customer hand-offs
Independently troubleshoot, diagnose, and repair assigned equipment, ideally within a single visit
Confirm all SVOs within 24 hours of completing work and follow spare-parts and time-allocation procedures
Provide detailed issue descriptions for billable quotations within 24 hours when requested
Complete preventive maintenance for contract customers within 90 days of SVO assignment using required checklists and documentation
Escalate unresolved issues through appropriate processes for rapid resolution and customer satisfaction
Educate customers about equipment upgrades and accessories and route leads through proper channels
Conduct special site or system environmental analysis tests as assigned
Train customers on basic system operation and maintenance
Care for ZEISS tools and assets
Complete assigned technical training, pre-reading, classroom courses, and online learning
Engage in personal development through the ZEISS CurioZ training portal and self-directed learning
Follow laboratory safety protocols, customer site safety procedures, and the Southwest Surgical code of ethics and conduct
Travel frequently for customer service and training, including domestic overnight and international travel
Work on assigned projects and perform other duties as directed by management

Requirements

What you’ll need

4-year degree or technical certificate in a technical/scientific discipline, related military electronics experience, or an equivalent combination of training and experience such as 3+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems
3-5 years of professional work experience
Sound knowledge and understanding of Laboratory Safety requirements for BSL 1, 2, and 3 environments
Knowledge of specimen handling of Level 3 and below pathogenic biohazards
Ability to troubleshoot software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro-mechanical systems
Knowledge of Windows operating environments and word processing and/or email applications
Ability to read and understand electrical or mechanical engineering documentation and schematics
Valid U.S. driver license and driving record in good standing
Ability to drive a company provided car/van
Ability and willingness to engage customers in BSL-2 and BSL-3 facilities; may be asked to engage in BSL-4 environments
Willingness and ability to travel domestically and overseas for training
Ability to lift approximately 75 lbs.
Frequent domestic overnight travel and international travel for training, overall average 50%
Ability to complete required technical training and maintain required technical skill certifications
Ability to converse readily in English, verbally and in writing (German a plus)
Ability to work independently and as part of a team
Good administrative and time management skills

Benefits

Comp & perks

Performance bonus
Medical
Vision
Dental
401k
Paid time off, including vacation, personal, and sick days
Company provided car/van
ZEISS-offered technical training programs
Six months to one year of formal training for the role