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Field Service Technician, Level 1
ZEISS Group. Complete classroom, online, and on-the-job technical training .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in the installation, maintenance, and troubleshooting of Coordinate Measuring Machines and related metrology equipment, while providing exceptional customer service and maintaining accurate documentation. Possesses strong mechanical, electrical, and electronic aptitude, along with the ability to work independently and collaboratively in a fast-paced service environment.
Highest-signal resume keywords
Coordinate Measuring Machines (CMMs)Installation And Maintenance Of Industrial ElectronicsCustomer-Service ExperienceMicrosoft Windows Operating SystemsTroubleshooting And Diagnostic Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
InstallationPreventive MaintenanceCalibrationTroubleshootingRepairMechanical AptitudeElectrical AptitudeElectronic AptitudeAnalytical SkillsTechnical Documentation
Soft Skills
Strong Communication SkillsCustomer Relationship BuildingOrganizational SkillsTime Management SkillsAbility To Work Under Pressure
Tools & Technologies
Metrology EquipmentDiagnostic EquipmentMaterial-Handling EquipmentService Management Software
Industry Keywords
Electromechanical Engineering TechnologyIndustrial MechanicsMechatronicsPrecision Measurement SystemsField-Service Experience
About the role
Key responsibilities & impact- Complete classroom, online, and on-the-job technical training
- Develop proficiency in installation, preventive maintenance, calibration, troubleshooting, and repair of Coordinate Measuring Machines and related metrology equipment
- Assist senior technicians with installations, customer service calls, preventive maintenance, calibrations, troubleshooting, and repairs
- Perform assigned service activities under supervision and within the authorized training scope
- Independently complete assigned service activities after required training
- Diagnose basic mechanical, electrical, electronic, software, and system-related issues
- Escalate complex technical issues to senior technicians or technical support
- Inspect equipment and recommend follow-up actions
- Provide responsive, solutions-focused customer support
- Communicate service findings, equipment status, completed work, and follow-up actions
- Manage customer expectations with timely service updates
- Represent ZEISS professionally at customer locations
- Coordinate with internal teams to resolve customer concerns
- Complete service reports, work orders, calibration records, expense reports, and other records
- Document equipment conditions, work performed, parts used, concerns, and recommendations
- Maintain company-system records and submit expenses on time
- Protect confidential customer and company information
- Maintain tools, diagnostic equipment, spare parts, and consumables
- Manage spare-parts and consumables inventory and maintain inventory records
- Coordinate with service, deployment, receiving, and warehouse teams
- Follow health and safety requirements, quality standards, security protocols, and service procedures
- Comply with customer-site safety requirements and use personal protective equipment
- Maintain a clean, organized, and safe work area
- Report hazards, damaged equipment, and unsafe conditions
- Operate company vehicles and material-handling equipment safely
- Perform other related duties as assigned
Requirements
What you’ll need- College diploma or university degree in electronics, electromechanical engineering technology, industrial mechanics, mechatronics, or a related technical discipline
- An equivalent combination of relevant technical training and practical work experience may be considered
- Previous experience installing, maintaining, repairing, or troubleshooting industrial electronics, mechanical equipment, machinery, or computer-controlled systems is preferred
- Experience with CMMs, precision measurement systems, or industrial metrology equipment is considered an asset
- Working knowledge of Microsoft Windows operating systems is required
- Previous customer-service or field-service experience is considered an asset
- Strong mechanical, electrical, electronic, and computer aptitude
- Ability to learn technical concepts, equipment, software, and service procedures
- Basic diagnostic, analytical, and troubleshooting skills
- Ability to read and interpret technical manuals, diagrams, drawings, and instructions
- Strong verbal and written communication skills
- Ability to explain technical information clearly and professionally
- Strong customer-service and relationship-building skills
- Strong organizational, planning, and time-management skills
- Ability to complete accurate service and expense documentation
- Ability to manage multiple assignments and changing priorities
- Ability to work effectively under pressure in a fast-paced service environment
- Ability to work independently after completing the required training
- Ability to collaborate effectively with senior technicians and other internal teams
- Professional, dependable, and solutions-focused approach
- Commitment to workplace safety, service quality, and continuous learning
- Microsoft operating system knowledge is required
Benefits
Comp & perks- Overtime eligibility
- Performance bonus
- Medical
- Vision
- Dental
- RPP
- Employee Assistance Program
- Paid time off including vacation, personal, and sick days