Field Support Engineer II

ZEISS Group

. Install, repair, upgrade, and perform preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory .

Posted 9/15/2026full-timeRemote • Utah • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in servicing and maintaining Carl Zeiss Meditec instrumentation, with strong problem-solving abilities to ensure high customer satisfaction. Proficient in managing tools, inventory, and company property while maintaining effective communication across teams and with customers.

Highest-signal resume keywords

BS In ElectronicsA+ CertificationNet+ CertificationCustomer Satisfaction ManagementTime Management Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Instrumentation RepairPreventative MaintenanceDiagnostic Equipment ProficiencyFine Mechanics ServiceOptics Service

Soft Skills

Verbal CommunicationWritten CommunicationSelf-Directed WorkProblem-Solving

Tools & Technologies

Inventory ManagementField Service ToolsDiagnostic Tools

Certifications & Qualifications

A+ CertificationNet+ Certification

Industry Keywords

Field ServiceCustomer SupportTravel RequirementsElectronics Engineering

About the role

Key responsibilities & impact

Install, repair, upgrade, and perform preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory
Represent Carl Zeiss Meditec at customer locations
Achieve a high level of customer satisfaction
Manage company-issued property, including inventory, tools, diagnostic equipment, and vehicle, according to company policies
Maintain professional communication with the team, customers, management, Sales, and Technical Support
Travel in the US and internationally for training, meetings, exhibit support, and coverage outside the assigned territory

Requirements

What you’ll need

BS in Electronics, Engineering, or Computer Technology and related fields preferred
A+ and Net+ certification preferred
Ability to think through difficult customer issues and generate satisfactory customer satisfaction results
Must be self-directed, able to work independently with limited management oversight
Must have good verbal and written communication skills
Must have strong computer skills
Must be able to pass required training to service fine mechanics and optics
Ability to effectively service the equipment on which training is completed
Multiple project and time management skills are required
Extensive overnight travel is required by automobile and air
Must be able to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory
Must be able to obtain sufficient credit to cover reimbursable business expenses
Must have a valid driver’s license and good driving record
Must be able to drive an average of four (4) hours for service calls per day
Must be able to lift up to 50 pounds on occasion
Thirty percent of the average workday is spent standing or walking

Benefits

Comp & perks

Performance Bonus
Medical plans
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
Retirement savings plan
Paid time off