Field Support Engineer II

ZEISS Group

. Install, repair, upgrade, and perform preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory .

Posted 9/23/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, repairing, and maintaining Carl Zeiss Meditec instrumentation, with a strong focus on customer satisfaction and effective communication. Proficient in managing field service operations, including inventory management and reporting.

Highest-signal resume keywords

Field Service ExperienceElectronics ExpertiseA+ CertificationNet+ CertificationCustomer Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InstallationRepairPreventative MaintenanceDiagnosticsInventory ManagementField Service ReportingTime ManagementProject Management

Soft Skills

Self-DirectedProblem SolvingVerbal CommunicationWritten Communication

Tools & Technologies

Diagnostic EquipmentComputer Technology

Certifications & Qualifications

A+ CertificationNet+ Certification

Industry Keywords

ElectronicsFine MechanicsOpticsMedical Field Service

About the role

Key responsibilities & impact

Install, repair, upgrade, and perform preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory
Diagnose and repair designated products, including preventative maintenance, installations, and upgrades
Schedule, create, verify, and modify customer visits based on customer needs
Complete and submit daily field service reports
Complete and submit weekly expense reports
Maintain spare parts inventory and return designated spare parts
Support revenue growth through promotion and retention of service agreements
Interface professionally with customers, team members, management, Sales, and Technical Support
Instruct customers on equipment operation and maintenance when needed
Manage company-issued inventory, tools, diagnostic equipment, vehicle, and other property

Requirements

What you’ll need

Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service
BS in Electronics, Engineering, or Computer Technology and related fields preferred
A+ and Net+ certification preferred
Ability to think through difficult customer issues and generate satisfactory customer satisfaction results
Must be self-directed and able to work independently with limited management oversight
Must have good verbal and written communication skills
Must have strong computer skills
Must be able to pass required training to service fine mechanics and optics and effectively service equipment after training
Multiple project and time management skills are required

Benefits

Comp & perks

Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay