Field Support Engineer II

ZEISS Group

. Install, repair, upgrade, and perform preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory.

Posted 10/14/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $32 - $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, repairing, and maintaining Carl Zeiss Meditec instrumentation while ensuring high customer satisfaction. Proficient in managing service agreements and maintaining inventory, with strong communication and problem-solving skills.

Highest-signal resume keywords

Field Service ExperienceElectronics ExpertiseA+ CertificationNet+ CertificationCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InstallationRepairPreventative MaintenanceDiagnosticsInventory ManagementCustomer Visit SchedulingField Service ReportingEquipment Operation InstructionTime ManagementProject Management

Soft Skills

Verbal CommunicationWritten CommunicationSelf-DirectionProblem SolvingCustomer Satisfaction Focus

Tools & Technologies

Test EquipmentSupport ToolsField Service Software

Certifications & Qualifications

A+ CertificationNet+ Certification

Industry Keywords

ElectronicsFine MechanicsOpticsMedical Field ServiceCustomer Satisfaction

About the role

Key responsibilities & impact

Install, repair, upgrade, and perform preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory.
Represent Carl Zeiss Meditec at customer locations and achieve a high level of customer satisfaction.
Diagnose and repair designated products, including preventative maintenance, installations, and upgrades.
Schedule, create, verify, and modify customer visits based on customer needs.
Complete and submit daily field service reports.
Complete and submit weekly expense reports.
Maintain spare parts inventory and return designated parts according to policy.
Support revenue growth through promotion and retention of service agreements.
Interface professionally with customers.
Instruct customers on equipment operation and maintenance.
Maintain company-issued test equipment, support tools, and spare parts.
Install and maintain equipment at trade shows as requested.

Requirements

What you’ll need

Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.
BS in Electronics, Engineering, or Computer Technology and related fields preferred.
A+ and Net+ certification preferred.
Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
Must be self-directed, able to work independently with limited management oversight.
Must have good verbal and written communication skills.
Must have strong computer skills.
Must be able to pass required training to service fine mechanics and optics and effectively service equipment on which training is completed.
Multiple project and time management skills are required.

Benefits

Comp & perks

Company car
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay