Field Support Engineer III

ZEISS Group

. Installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory .

Posted 9/15/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $40 - $50 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in servicing and maintaining Carl Zeiss Meditec instrumentation, with a strong focus on customer satisfaction and effective territory management. Proficient in technical diagnostics, preventative maintenance, and customer training, supported by relevant certifications and experience in the medical field service.

Highest-signal resume keywords

Electro-Mechanical ExperienceOphthalmic Anatomy KnowledgeA+ CertificationNet+ CertificationField Service Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Preventative MaintenanceTechnical DiagnosticsEquipment InstallationSchematic UnderstandingData Management

Soft Skills

Verbal CommunicationWritten CommunicationCustomer Relationship ManagementProblem ResolutionTime Management

Tools & Technologies

Carl Zeiss Meditec InstrumentationComputer NetworksService Reporting Software

Certifications & Qualifications

A+ CertificationNet+ CertificationCCOA Certification

Industry Keywords

Medical Field ServiceFine MechanicsOpticsElectronics

About the role

Key responsibilities & impact

Installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory
Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction
Diagnoses and repairs designated products within an assigned service territory, including preventative maintenance, installations and upgrades
Schedules, creates, verifies and/or modifies customer visits based on customer needs
Completes and submits daily field service reports according to written procedures
Completes and submits weekly expense reports according to company policies and procedures
Maintains spare parts inventory and returns designated spare parts
Supports revenue growth through promotion and retention of service agreements
Maintains professional communications with internal and external customers
Resolves difficult customer issues while meeting established customer service levels
Maintains effective territory management and expense control
May assist in training and mentoring new hires
Develops strong relationships with key customers
Supports trade shows by installing and maintaining equipment
Instructs customers on operation and maintenance of equipment as needed

Requirements

What you’ll need

Minimum of 5 years of related experience in Electronics, Fine Mechanics, Electro-mechanical, Optics, Data Management, including Networking or Medical Field Service
BS Engineering, Electronics, Computer Technology, computer networks or related fields preferred
A+ and Net+ certification and thorough knowledge of ophthalmic anatomy preferred
Must have good verbal and written communication skills
Must have strong computer skills; certifications preferred
Must be able to pass required training to service fine mechanics and optics
Ability to effectively service equipment as assigned
Multiple project and time management skills are required
Experience with several CZM product lines
Must have a thorough understanding of schematics and complex technical data
Basic understanding and knowledge of ophthalmic anatomy and diseases of the eye, i.e., CCOA certification or equivalent preferred

Benefits

Comp & perks

Performance Bonus
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay