Head of Sales Success

ZEISS Group

. Provide direct leadership of order-processing teams, including clear work instructions and standard operating procedures supporting accurate and timely processing of orders, returns, exchanges, cancellations, and price adjustments.

Posted 11/4/2026full-timeDublin • California • United StatesLead💰 $112,300 - $140,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in order processing and customer relations, with a focus on strategic planning, operational efficiency, and team development. Proficient in managing complex data systems and financial insights to drive business growth and enhance customer satisfaction.

Highest-signal resume keywords

Leadership ExperienceCustomer Relations ManagementERP/CRM PlatformsStrategic ThinkingChange Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingPerformance ManagementData CollectionFinancial AnalysisAudit Management

Soft Skills

Interpersonal CommunicationPresentation SkillsAnalytical JudgmentCross-Functional Influence

Certifications & Qualifications

Bachelor's Degree in Business

Industry Keywords

Medical Capital EquipmentHigh Technology SectorSales FulfillmentOperational Risk Management

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide direct leadership of order-processing teams, including clear work instructions and standard operating procedures supporting accurate and timely processing of orders, returns, exchanges, cancellations, and price adjustments.
Establish performance expectations, operating metrics, service levels, and accountability mechanisms to improve order quality, responsiveness, customer experience, and team productivity.
Identify and manage operational risks, develop mitigation plans, and partner with senior leaders to minimize customer and business impact.
Build a collaborative operating environment with sales leaders to convert strategy into new customer opportunities, revenue growth, and increased market share.
Resolve escalated customer concerns while balancing customer relationships with the company’s financial, legal, and ethical position.
Anticipate demand changes and evaluate customer impact on policies, procedures, and programs; adjust staffing, workloads, and processes to maintain customer satisfaction.
Manage audit engagement, readiness posture, and remediation efforts.
Develop Sales Success talent through coaching, succession planning, training, and targeted capability building.
Provide strategic and operational leadership for Sales Success and Order Administration.
Lead day-to-day operations of Equipment, Spare Parts, and Consumables order-processing teams.
Collaborate with Sales, Field Service, Service Operations, In-House Repair, and Spares Logistics to achieve business objectives.
Establish scalable processes and policies, develop organizational capability, lead strategic initiatives, and guide long-term workforce and operating-model planning.

Requirements

What you’ll need

Bachelor’s degree in business and/or related field experience.
Minimum of 10 years in a leadership capacity, preferably in the medical capital equipment marketplace, or high technology sector.
At least 10 years of customer relations experience.
Excellent written, verbal, presentation, and interpersonal communication skills across all organizational levels.
Working knowledge of legal and company requirements governing sales for order fulfillment.
Experience in and working knowledge of ERP/CRM platforms, complex data collection, reporting, and performance-management systems.
Knowledge of general accounting practices and demonstrated ability to interpret profit and loss statements and translate financial insights into action.
Strong strategic thinking, change leadership, analytical judgment, and cross-functional influence.

Benefits

Comp & perks

Performance Bonus
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay