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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on order processing, inventory management, and effective communication in both English and French. Proficient in coordinating between various stakeholders and ensuring compliance with standard operating procedures.
Highest-signal resume keywords
Customer Service ExperienceBilingual Communication SkillsOrder ProcessingSAP System KnowledgeMS Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingInventory ManagementCRM Database ManagementSales Order DocumentationProcess Improvement
Soft Skills
Excellent Communication SkillsHighly OrganizedInterpersonal SkillsTime ManagementCollaboration
Tools & Technologies
SAP SystemMS Office
Certifications & Qualifications
Post-Secondary Diploma or Degree in Business
Industry Keywords
Sales OrdersLogisticsSOP ComplianceTechnical Environment
About the role
Key responsibilities & impact- Process customer sales orders
- Support the field sales team by managing enquiries about inventory levels, lead times, and logistics
- Answer incoming internal and customer phone and email enquiries in English and French
- Convert CRM sales quotations into sales orders placed with factories
- Liaise between customers, sales representatives, factories, and logistics providers
- Monitor open orders and provide timely communication and action until orders are closed
- Coordinate with the Master Data team to ensure CRM database accuracy
- Help manage inventory levels for sales initiatives and demonstration activities
- Document sales orders and ensure compliance with SOPs
- Participate in continuous process improvement initiatives
- Provide backup to Service Coordinators as needed
- Perform other duties as required
Requirements
What you’ll need- Previous working experience in customer service, preferably in a technical environment
- Excellent verbal and written communication skills in both English and French
- Highly organized, with the ability to prioritize and manage time effectively
- Working knowledge of MS Office applications including Word, Excel, and PowerPoint
- Experience working in an SAP system would be preferable
- Solid communication and interpersonal skills
- Ability to work closely with other departments
- A post-secondary diploma or degree in business would be preferable
Benefits
Comp & perks- Performance bonus
- Medical
- Vision
- Dental
- RPP
- Employee Assistance Program
- Paid time off including vacation, personal, and sick days
- Accessible and barrier-free employment practices
- Accommodation support through the recruitment process