Sales Coordinator

ZEISS Group

. Promptly answer incoming internal and customer phone and email enquiries .

Posted 11/10/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$56,000 - CA$70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a technical environment, with proficiency in CRM systems and MS Office applications. Capable of effective communication and collaboration across departments to ensure successful order execution and compliance with SOPs.

Highest-signal resume keywords

Customer Service ExperienceCRM System ProficiencyMS Office ApplicationsOrder ManagementBilingual Communication (French)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM Sales Order ConversionOrder Execution MonitoringInventory ManagementSOP ComplianceProcess Improvement

Soft Skills

Excellent Communication SkillsHighly OrganizedInterpersonal SkillsTime Management

Tools & Technologies

SAP SystemMS WordMS ExcelMS PowerPoint

Certifications & Qualifications

Post-Secondary Diploma or Degree in Business

Industry Keywords

Technical Customer ServiceSales CoordinationLogistics CoordinationMaster Data Management

About the role

Key responsibilities & impact

Promptly answer incoming internal and customer phone and email enquiries
Convert CRM sales quotations prepared by field Sales representatives into sales orders placed with factories
Liaise between customers, Sales representatives, factories, and logistics providers to ensure successful order execution
Monitor open orders and provide timely communication and action until orders are closed
Coordinate with the Master Data team to ensure CRM database accuracy
Help manage inventory levels to support sales initiatives and demonstration activities
Document sales orders and ensure compliance with SOPs
Participate in continuous process improvement initiatives
Provide back-up to Service Coordinators as needed
Perform other duties as required

Requirements

What you’ll need

Previous working experience in customer service, preferably in a technical environment
Excellent verbal and written communication skills
Highly organized, with the ability to prioritize and manage time effectively
Working knowledge of MS Office applications, including Word, Excel, and PowerPoint
Experience working in an SAP system preferred
Solid communication and interpersonal skills
Ability to work closely with other departments
A post-secondary diploma or degree in business preferred
Proficiency in French communication, both written and verbal, preferred but not required

Benefits

Comp & perks

Performance bonus
Medical
Vision
Dental
RPP
Employee Assistance Program
Paid time off including vacation, personal, and sick days
Accessible and inclusive employment practices
Code-protected accommodation through any stage of the recruitment process