Sales Success Specialist

ZEISS Group

. Serve as the primary contact for customer and sales communications within a sales region .

Posted 9/18/2026full-timeDublin • California • United StatesMid-LevelSenior💰 $28 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in order administration and customer support, with a strong focus on managing sales orders, processing transactions, and maintaining compliance with GMP and ISO 9001 standards. Proficient in cross-collaborative communication and capable of analyzing inventory to optimize order fulfillment.

Highest-signal resume keywords

Order AdministrationCustomer SupportERP/CRM ProficiencyCross-Collaborative CommunicationGMP and ISO 9001 Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingSales Order ManagementInventory AnalysisQuotation ManagementRegulatory Inquiry Response

Soft Skills

Customer ServiceSelf-MotivationTeam CollaborationWritten CommunicationVerbal Communication

Tools & Technologies

Microsoft ExcelERP SystemsCRM SoftwareLotus Notes

Industry Keywords

Sales SupportCapital Equipment QuotationsInternational Order ExperienceSOP Compliance

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary contact for customer and sales communications within a sales region
Manage quotes and create capital equipment quotations
Enter sales orders into the ERP order management system
Process orders from receipt through invoicing
Monitor backlog and provide order and shipment status
Collaborate with manufacturing, shipping, accounts receivable, finance, logistics, sales, IT, service, and marketing
Work with management to obtain approvals and documentation before completing transactions
Monitor orders and coordinate with production control, shipping, and logistics to obtain shipment information
Review scheduled ship dates and manage or escalate backlog changes
Analyze inventory and assign orders to building configurations from US inventory locations
Maintain detailed communication and customer activity records
Provide daily, weekly, and monthly order status reports and follow month-end cut-off schedules
Process returns, exchanges, cancellations, and price adjustments according to SOPs
Assist with sales force forecasts
Back up Sales Success Specialists as needed
Maintain and follow applicable GMP and ISO 9001 processes and procedures

Requirements

What you’ll need

College degree or equivalent preferred
3 or more years of related experience in Order Administration, sales support and customer support roles
International order experience highly desirable
Understanding complex configurations and ability to build and assign existing inventories to an order
Demonstrated cross collaborative communication skills
Customer service skills supporting responses to common customer inquiries or complaints
Ability to respond to regulatory inquiries
Excellent written and verbal communication skills
Self-motivated and able to work with minimal supervision
Ability to work well in a team environment
Proficiency with Microsoft Excel, ERP/CRM, Lotus Notes, or similar software applications required
Bilingual ability is a plus

Benefits

Comp & perks

Performance Bonus
Medical plans
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
Retirement savings plan
Paid time off